# Patient Financial Counseling & Client Support

> Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-06-04

**Salary:** USD 10,400–14,560

**Workplace:** remote

## Description

**Job Title: Patient Financial Counseling & Client Support**

**Job Code:** \[KP-OBHWPF\]

**Position type:** Full-Time

**Working Hours:** 8:00 AM -4:30 PM Central Daylight Time, Monday - Friday

**Salary rate :** $5-$7 per hour

### Key Responsibilities:

-   Educate clients on insurance benefits, coverage options, and financial responsibilities for services rendered.
-   Meet with clients to review payment options, including uninsured, underinsured, and commercially insured individuals.
-   Assist clients in applying for Medicaid, insurance programs, financial assistance, and other available resources.
-   Determine eligibility and apply grants, funding sources, and sliding fee scale programs when appropriate.
-   Coordinate referrals, advanced beneficiary notices (ABNs), and other required financial documentation.
-   Provide compassionate and professional customer service while addressing financial concerns and questions.
-   Establish payment plans tailored to clients' financial situations and monitor compliance.
-   Collect self-pay balances and follow up on outstanding accounts.
-   Post client payments accurately and reconcile daily cash and payment transactions.
-   Review aging reports and conduct proactive outreach regarding outstanding balances.
-   Assist with monthly collection efforts for newly discharged clients.
-   Participate in collections review meetings and assist in assigning accounts to external collection agencies when appropriate.
-   Support all phases of the collections process while maintaining positive client relationships.

## Requirements

-   Minimum 1 year of experience in healthcare administration, patient financial services, medical billing, insurance verification, or revenue cycle management.
-   Knowledge of insurance benefits, Medicaid eligibility, patient collections, and payment plan administration.
-   Strong customer service, communication, and problem-solving skills.
-   Experience with electronic health records (EHR), billing systems, and Microsoft Office applications.
-   Ability to handle confidential information with discretion and professionalism.

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 25 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/57292DB366/apply)

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