# Medical Front Desk Virtual Assistant > Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-08-20 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description ### General Information **Job Title: Medical Front Desk Virtual Assistant Position Type: Full-Time Work Hours: 8:30 AM – 5:30 PM PST Work Days: Monday – Friday Salary: 5–6 per hour (depending on experience) ** ### About the Role We are seeking an experienced, reliable, and detail-oriented **Medical Front Desk Virtual Assistant** to support the daily operations of a healthcare practice. The primary focus of this role is i**nsurance eligibility verification, inbound patient phone support, and AdvancedMD administration**. The ideal candidate has hands-on healthcare experience, understands insurance verification workflows, communicates professionally with patients, and can confidently work within healthcare systems while maintaining HIPAA compliance. Spanish-English bilingual proficiency is highly preferred due to patient communication needs, but exceptional candidates with strong insurance verification and **AdvancedMD** experience will also be considered. ### Core Responsibilities ### 1\. Insurance Eligibility Verification – Top Priority - Verify patient insurance eligibility and active coverage. - Conduct insurance benefits checks. ### 2\. Inbound Calls & Phone Support – Top Priority - Answer and manage incoming patient calls professionally. - Handle calls through the **WEAVE phone system.** - Assist patients with general inquiries and front-office needs. - Adapt to an alternative phone platform, such as **RingCentral**, if the practice transitions away from WEAVE. - Work within **AdvancedMD** to support patient and administrative workflows. - Update and maintain accurate patient information. - Maintain and update patient medical records. - Ensure patient information is entered accurately. - Protect sensitive patient information in accordance with HIPAA requirements. ### Front-Office Administrative Support - Assist with day-to-day medical front-office responsibilities. - Maintain organized patient and insurance information. - Coordinate with the practice team through Microsoft Teams. ### Software & Systems - **AdvancedMD** - **WEAVE** - Microsoft Teams - RingCentral or similar VoIP platforms, if implemented ## Requirements ### Experience Requirements - Meaningful healthcare or medical office experience is required. - **Hands-on insurance eligibility and benefits verification experience is required.** - AdvancedMD experience is highly preferred. - Experience answering patient calls and supporting medical front-office operations is strongly preferred. - Previous Medical Virtual Assistant experience is preferred. - Experience with WEAVE, RingCentral, or another healthcare phone/VoIP system is a plus. ### Required Skills & Qualifications - Strong knowledge of insurance eligibility and benefits verification. - Excellent verbal and written English communication. - Professional and confident phone presence. - Strong attention to detail and accuracy. - Excellent organizational skills. - Reliable, dependable, and consistent. - Comfortable working independently in a dedicated VA role. - Tech-savvy and able to learn new healthcare platforms quickly. - HIPAA trained and comfortable handling confidential patient information. - Ability to consistently follow established healthcare workflows and procedures. ### Language Preference - **Spanish-English bilingual proficiency is highly preferred**, particularly for patient phone support. - Spanish is **not an absolute requirement.** - Candidates with exceptional insurance eligibility verification skills and strong AdvancedMD experience may be considered even if they do not speak Spanish. ### Deal Breakers - No meaningful experience with insurance eligibility verification. - Unreliable attendance, communication, or work habits. - Failure to follow HIPAA-compliant procedures. - Poor verbal or written English communication skills. - Unprofessional or unclear patient phone communication. - Limited ability or unwillingness to learn AdvancedMD and other healthcare systems. - Poor attention to detail when handling patient or insurance information. ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/5D012DBA03/apply) --- Powered by [Workable](https://www.workable.com)