# Clinical Medical Virtual Assistant (Athena EHR) - RN/RPh

> Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-05-04

**Salary:** USD 12,480–14,560

**Workplace:** remote

## Description

**Job Title: Clinical Medical Virtual Assistant  (Athena EHR) – RN/RPh**

**Job Code:** AM-R

**Position Type:** Full-Time

**Work Schedule:** 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM Eastern Daylight Time (flexible based on client preference)

**Work Days:** Monday to Friday

**Salary:** $6–$7 per hour (based on experience)

**Location:** Remote (Philippines)

### Job Summary & Client Overview

We are hiring a Clinical Medical Virtual Assistant (Athena EHR) for a U.S.-based healthcare provider dedicated to delivering patient-centered, high-quality care through efficient systems and modern technology.

This role is ideal for licensed healthcare professionals (e.g., Registered Nurses, Pharmacists, or similar) who want to apply their clinical knowledge in a remote, non-bedside setting while working with a U.S. medical practice.

You will play a key role in supporting patient care behind the scenes, managing clinical communications, coordinating care, and ensuring timely follow-ups on labs, imaging, and prescriptions. The position focuses heavily on clinical inbox management, prior authorizations, and care coordination using Athena EHR.

### Responsibilities

-   Manage the clinical inbox within Athena EHR, including **patient messages and inquiries, test results and provider communications, and prescription refill requests**.
-   Process prior authorizations and benefit verifications accurately and efficiently
-   Perform follow-ups on lab and imaging results to ensure completion and proper documentation
-   Handle and organize incoming faxes, ensuring accurate matching to patient charts
-   Conduct outbound calls to patients when needed (follow-ups, clarifications, updates)
-   Maintain accurate and timely documentation in the EHR system
-   Ensure all clinical tasks are completed promptly to support provider workflows and patient care

## Requirements

-   Licensed healthcare professional (RN, Pharmacist, or similar) – required
-   Previous experience as a Medical Virtual Assistant supporting a U.S.-based practice
-   HIPAA Certified

-   Hands-on experience with Athena EHR (required)
-   Strong understanding of U.S. healthcare systems and workflows
-   Excellent English communication skills (written and verbal)
-   High attention to detail and ability to manage multiple clinical tasks efficiently
-   Experience using RingCentral or similar VoIP systems
-   Familiarity with insurance portals and payer requirements

### At least 1–2 years of relevant experience in:

-   Clinical inbox or message management
-   Prior authorizations and benefit verification
-   Lab and imaging follow-ups

### Key Performance Indicators (KPIs)

-   Timely processing of prior authorizations and benefit verifications
-   Efficient clinical inbox management with minimal backlog
-   High accuracy in clinical documentation and patient records
-   Timely follow-up on labs, imaging, and patient communications
-   Strong responsiveness to providers and patient needs

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 10 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
-   Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

_These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits._

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/64022ED315/apply)

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