# Medical Virtual Assistant | Primary Care - Family Medicine

> Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-07-14

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Job Title:** Medical Virtual Assistant  
**Position Type:** Full-time  
**Work Hours:** 9:00 AM – 6:00 PM Eastern Time (EST) with 1-hour unpaid lunch  
**Work Days:** Monday – Friday  
**Salary:** $5 – $6 per hour  
**Workplace**: Remote  
**Preferred Location:** Philippines

**About the Company  
**Join a well-established primary care family medicine practice with a few locations in New York dedicated to delivering compassionate, high-quality patient care. This is an excellent opportunity to become part of a collaborative healthcare team that values professionalism, efficiency, and exceptional patient service. 

**Key Responsibilities (Top Priorities)**

-   Handle inbound patient calls, schedule appointments, and manage walk-in requests
-   Process and manage prior authorizations
-   Call patients with lab results (providers write down what needs to be communicated) 

**Additional Responsibilities**

-   Process medical records requests and maintain accurate patient records
-   Process incoming faxes and attach documents to patient charts
-   Verify patient insurance eligibility and benefits
-   Provide billing support
-   Perform general administrative support (across all locations)
-   Assist with medication refill requests
-   Conduct patient follow-up calls and respond to patient inquiries

**Tools Used**

-   AdvancedMD EHR
-   Webex

**Performance Metric**

-   Regular quality audits conducted by the client.

## Requirements

-   At least 1 year of experience as a Medical Virtual Assistant in a healthcare setting, with hands-on experience in front desk, medical administration, or patient coordination. 
-   At least 1 year of hands-on experience processing and managing prior authorizations
-   Hands-on experience with insurance verification, medication refills/requests, patient records management, and lab result callbacks
-   Strong English communication skills with clear, easy-to-understand spoken English, particularly when communicating with elderly patients
-   Excellent patient service and phone handling skills
-   Proactive, detail-oriented, organized, and able to work independently with minimal supervision
-   Experience with AdvancedMD EHR (preferred)
-   Experience working in a primary care or family medicine practice (preferred)
-   Spanish-English bilingual skills (is a plus)

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/6DCC51172E/apply)

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