# Behavioral Health Intake Coordinator

> Winning Assistants · Philippines (Remote) · Part-time · Posted 2026-07-27

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Job Title: Behavioral Health Intake Coordinator \[DGT - MCL\]**

**Position Type: Part-Time**

**Work Hours: 12:00 PM – 4:00 PM Hawaiian Standard Time,  Monday – Friday**

**Salary rate: $5-$6**[](https://www.mindfulconnections.care/)

###  Job Responsibilities:  

-   Answer incoming patient calls and serve as the practice’s first point of contact.
-   Communicate with patients professionally, compassionately, and without judgment.
-   Conduct initial patient intake and collect all required demographic, clinical, insurance, and referral information.
-   Schedule, reschedule, confirm, and coordinate patient appointments.
-   Support a smooth referral-to-intake process by following up on outstanding information and documentation.
-   Complete and maintain accurate patient intake forms and records.
-   Review documentation for completeness and accuracy before submission.
-   Submit and track insurance authorization requests and related supporting documents.
-   Assist with credentialing documentation and administrative follow-ups as needed.
-   Perform general medical receptionist duties, including managing calls, messages, records, and patient inquiries.
-   Maintain strict compliance with HIPAA requirements and patient confidentiality standards.
-   Use appropriate clinical terminology when communicating with patients, providers, insurance companies, and other healthcare professionals.
-   Provide day-to-day administrative support to reduce the provider’s workload and improve office efficiency.
-   Escalate urgent, sensitive, or clinically concerning patient communications according to established practice protocols.

## Requirements

### Requirements:

-   At least 1 year of previous experience working in a mental health or behavioral health practice is required. 
-   Familiarity with mental health, behavioral health, and general clinical terminology.
-   Ability to communicate appropriately with patients who may be depressed, anxious, grieving, traumatized, or emotionally distressed.
-   HIPAA certification or strong knowledge of HIPAA compliance and patient confidentiality.
-   Excellent spoken and written English communication skills with a clear, easily understood accent.
-   Strong phone etiquette and professional patient communication skills.
-   Exceptional organizational ability and attention to detail.
-   Ability to complete patient documentation and administrative tasks accurately.
-   Strong computer proficiency and the ability to learn healthcare systems quickly.
-   Previous customer service experience, preferably within a healthcare environment.

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/6FEB6AB8BD/apply)

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