# Psychiatry Medical VA - Clinical Documentation & Insurance Verification

> Winning Assistants · Philippines (Remote) · Part-time · Posted 2026-09-03

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Job Title: Psychiatry Medical VA – Clinical Documentation & Insurance Verification**

**Position Type: Part-time**

**Work Schedule: Tuesday, Wednesday & Friday | 10:00 AM–5:00 PM Pacific Time**

**Hours: 21 hours per week | 30-minute paid break included**

**Pay Rate: $5–$7 USD per hour**

### About the Role & Client

We are looking for an experienced Medical Virtual Assistant with U.S. healthcare experience to support a growing psychiatry and mental health practice with two clinic locations.

This role has three primary areas of focus:

1.  **Clinical note-taking and documentation** for the Bellevue clinic, supporting approximately **25–30 patients per week**
2.  **Insurance verification and eligibility checks** for the Lynnwood clinic, currently supporting approximately **10 patients per week**
3.  **Patient communication and phone management** for the Lynnwood clinic, including inbound and outbound calls, patient follow-ups, and virtual receptionist support

You will also provide secondary support with billing documentation, EHR workflows, and general medical administrative tasks as needed.

The practice provides in-person and telehealth psychiatric services to children, adolescents, young adults, and families, including psychiatric evaluations, medication management, ADHD treatment, and support for various mental health conditions.

### Key Responsibilities

### 1\. Clinical Note-Taking & Documentation – Primary Focus

-   Provide accurate and detailed clinical note-taking support for the **Bellevue clinic**
-   Support clinical documentation for approximately **25–30 patients per week**
-   Ensure clinical notes are complete, organized, and accurately documented in patient records
-   Review documentation for missing or incomplete information
-   Maintain exceptional accuracy and attention to detail when handling sensitive clinical information
-   Follow HIPAA requirements and maintain strict patient confidentiality
-   Work primarily within **AdvancedMD** for Bellevue clinic workflows

### 2\. Insurance Verification & Eligibility

-   Perform insurance verification and eligibility checks for the **Lynnwood clinic**
-   Initially support approximately **10 patients per week**, with the ability to adapt as the clinic grows
-   Verify active insurance coverage and relevant eligibility information
-   Accurately document insurance details in the appropriate patient record
-   Identify missing or inconsistent insurance information and follow up as needed
-   Work primarily within **Tebra** for Lynnwood clinic workflows

### 3\. Patient Communication & Phone Management

-   Manage **inbound and outbound patient calls** for the Lynnwood clinic
-   Assist patients with questions, follow-ups, and general administrative inquiries
-   Provide professional and compassionate **virtual receptionist support**
-   Follow up with patients as needed and help ensure timely communication
-   Accurately document relevant patient calls and communications in Tebra
-   Maintain clear, professional, and empathetic communication with patients and families

### Additional Billing & Administrative Support

-   Coordinate with the practice's existing billing team
-   Ensure required clinical notes and documentation are complete and available for billing
-   Flag missing documentation that could affect billing workflows
-   Maintain accurate and organized patient records
-   Assist with general administrative tasks as needed
-   Manage workflows across **AdvancedMD and Tebra**
-   Support both clinic locations based on operational needs
-   Proactively communicate pending tasks, documentation concerns, or workflow issues

## Requirements

### Requirements

-   Previous **U.S. healthcare experience**, preferably in psychiatry, mental health, or behavioral health
-   Strong **clinical note-taking/documentation** experience with excellent attention to detail
-   Experience with **insurance verification and eligibility checks**
-   Familiarity with **medical billing workflows** and billing-related documentation
-   Experience using **EHR/EMR systems**; AdvancedMD and Tebra experience is highly preferred
-   Strong English communication skills with professional and compassionate **patient phone etiquette**
-   Knowledge of **HIPAA compliance and patient confidentiality**
-   Organized, reliable, proactive, and comfortable managing multiple clinical and administrative tasks
-   Able to work the required **Pacific Time schedule**

### Preferred

-   Hands-on experience with **AdvancedMD and/or Tebra**
-   Previous **patient-facing or virtual receptionist experience**
-   Experience supporting multiple providers or clinic locations

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/74E6B854FA/apply)

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