# Medical VA - Hospice Intake, Insurance Verification & Billing Support > Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-09-16 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description ### Job Title: Medical Virtual Assistant – Hospice Intake, Insurance Verification & Billing Support \[CA-T\] **Position Type: Full-time Schedule: Monday–Friday | 8:00 AM–5:00 PM MST, with a 1-hour unpaid break** **Pay Rate: $5–$6 USD per hour Location: Remote – Philippines** ### Client Overview & Job Summary Our client is a U.S.-based healthcare practice seeking an experienced **Medical Virtual Assistant** to support patient intake, referral coordination, insurance and Medicare verification, and back-office administrative workflows. The ideal candidate has experience supporting a **hospice or similar healthcare setting**, with **MatrixCare experience highly preferred**. The role will also assist with prior authorizations, billing and claims-related tasks, patient communication, and general administrative support. This position is ideal for someone who is highly organized, detail-oriented, and comfortable taking ownership of healthcare administrative workflows from initial intake through follow-up and completion. ### Key Responsibilities ### Patient Intake & Referral Coordination - Manage inbound and outbound patient intake workflows. - Coordinate incoming patient referrals and accurately enter referral information into the appropriate system. - Collect, review, and document required new-patient intake information. - Follow up on missing information or documentation needed to complete referrals and intake. - Maintain accurate and up-to-date patient and referral records. - Coordinate with internal team members to ensure referrals and patient needs are addressed promptly. ### Insurance & Medicare Verification - Verify patient insurance eligibility, benefits, and coverage. - Confirm valid **Medicare information and primary Medicare status.** - Identify missing, inactive, or incorrect insurance information and assist with resolving discrepancies. - Accurately document verification results and relevant insurance information. - Follow up as needed to ensure insurance requirements are completed before services are provided. ### Prior Authorization & Billing Support - Assist with prior authorization requests, including submission, tracking, follow-up, and resolution. - Support medical billing and claims-related workflows. - Review denied claims and investigate issues such as missing authorizations, incorrect patient information, or insurance discrepancies. - Assist with resolving outstanding claims and claim holds. - Maintain accurate billing and authorization documentation. ### Patient & Administrative Support - Provide general back-office administrative support. - Manage incoming and outgoing healthcare documentation and faxes as assigned. - Monitor and process orders and other assigned administrative tasks. - Provide patient phone support and respond to general inquiries. - Assist with scheduling requests and route patients to the appropriate team member. - Coordinate with clinical and administrative staff to ensure timely follow-through on patient needs. ## Requirements ### Must-Haves - Previous experience as a **Medical Virtual Assistant, Healthcare Virtual Assistant, or healthcare administrative professional.** - Experience managing **patient intake and referral coordination.** - Hands-on experience with **insurance eligibility and benefits verification.** - Experience verifying **Medicare information and coverage.** - Experience supporting healthcare administrative and back-office workflows. - Strong spoken and written English communication skills. - Comfortable communicating with patients by phone. - Strong attention to detail and accuracy when entering patient, referral, and insurance information. - Strong organization, follow-through, and ability to manage multiple healthcare administrative tasks. ### Highly Preferred - Previous experience supporting a **hospice organization or hospice care setting.** - Hands-on experience with **MatrixCare / Matrix.** - Experience with **Athena EHR / athenahealth.** - Experience with prior authorizations. - Experience with medical billing, claims processing, denied claims, or claims resolution. - Experience verifying Medicare primary status. - Experience supporting elderly, geriatric, palliative care, home health, or home-based patients. ### Key Performance Indicators (KPIs) Performance will be measured based on the **accuracy, quality, and timely completion** of assigned responsibilities, including: - Patient intakes and referrals processed accurately and on time. - Insurance eligibility and Medicare information verified accurately. - Complete and accurate documentation of new-patient information. - Timely follow-up on missing referral, intake, or insurance information. - Prior authorizations and assigned billing tasks completed and followed through. - Administrative tasks completed within expected timelines. - Patient inquiries handled professionally and appropriately. - Accurate documentation and consistent follow-through across assigned workflows. ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/852259F5D4/apply) --- Powered by [Workable](https://www.workable.com)