# Medical Virtual Assistant (Mental Health Practice)

> Winning Assistants · Philippines (Remote) · Part-time · Posted 2026-06-16

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Position: Medical Virtual Assistant (Part-Time to Full-Time Potential)**

**Job Code:** MLynch-Emerald

**Location:** Remote

**Schedule:** Monday to Friday, 10:00 AM – 2:00 PM CDT (Flexible based on client needs)

**Hours:** Minimum 20 hours per week

**Compensation:** $5.00 – $6.00 per hour (depending on experience)

### About the Client

Emerald is a growing mental health practice that utilizes multiple healthcare platforms to manage patient care and operations. The practice currently serves approximately 30–40 patients per week and is seeking a highly organized, detail-oriented, and proactive Medical Virtual Assistant to support patient onboarding, communication, and scheduling processes.

This role is initially part-time but has strong potential to transition into a full-time position for the right candidate.

### Primary Responsibilities

### 1\. Front-End Patient Onboarding

Collect and verify new patient documents, including:

-   Driver’s licenses or government-issued IDs
-   Insurance information
-   Consent forms
-   Release of Information (ROI) forms
-   Coordinate onboarding for patients coming through Grow Therapy and Headway
-   Ensure all required documents are completed, uploaded, and properly stored
-   Follow up with patients regarding missing documentation

### 2\. Email Management & Patient Communication

-   Manage incoming emails and patient messages professionally and efficiently
-   Respond to patient inquiries in a timely manner
-   Utilize critical thinking rather than relying on excessive copying and pasting
-   Communicate through Spruce and other approved communication channels
-   Escalate clinical concerns appropriately when necessary

### 3\. Scheduling & Appointment Management

-   Schedule, reschedule, and confirm patient appointments
-   Maintain provider calendars accurately
-   Coordinate appointment requests across multiple platforms
-   Minimize scheduling conflicts and missed appointments

### Additional Responsibilities (Future Implementation)

-   Medical billing support
-   Insurance verification and eligibility checks
-   Prior authorization processing
-   Lab order and fax coordination
-   Claims follow-up and revenue cycle support

## Requirements

-   Previous experience as a Medical Virtual Assistant, Healthcare VA, or Medical Administrative Assistant
-   Experience with patient onboarding and document collection
-   Knowledge of insurance verification processes
-   Familiarity with prior authorizations and insurance benefits checks
-   Experience uploading, organizing, and obtaining signatures on documents using Adobe Acrobat or similar tools
-   Strong organizational and time-management skills
-   Ability to work independently with minimal supervision
-   Excellent written and verbal communication skills
-   Neutral English accent
-   Detail-oriented with strong follow-through

### Preferred Experience

Experience with any of the following platforms is highly preferred:

-   PracticeQ (Practice Queue) EHR
-   Grow Therapy
-   Headway
-   Spruce
-   Adobe Acrobat Sign
-   Slack
-   Salesforce
-   WhatsApp
-   Skype
-   Zoom
-   Google Meet

### Ideal Candidate Traits

-   Proactive and resourceful
-   Reliable and accountable
-   Strong attention to detail
-   Quick learner who can adapt to multiple systems
-   Professional communicator
-   Efficient problem-solver
-   Comfortable working in a fast-paced healthcare environment

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 25 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/8610BEE21C/apply)

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