# Medical Virtual Assistant | Patient Support & Scheduling Coordinator

> Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-05-26

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Job Title: Medical Virtual Assistant | Patient Support & Scheduling Coordinator**

**Job Code:** \[CA-S\]

**Position Type:** Full-Time

**Work Schedule (40 hours/week):** Monday – Thursday: 9:00 AM – 6:30 PM EDT Friday: 9:00 AM – 4:00 PM EDT (With 1-hour unpaid lunch break)

**Salary:** $5 – $6/hour (based on experience)

**Location:** Remote (Philippines)

### Job Summary & Client Overview

Our client is a growing and patient-focused healthcare and rehabilitation practice committed to delivering high-quality care and exceptional patient experiences. The practice operates in a fast-paced environment and places strong value on professionalism, reliability, patient communication, and operational efficiency.

The team is looking for a dedicated Medical Virtual Assistant who can support daily front desk operations, patient coordination, scheduling, and administrative workflows while maintaining excellent service and HIPAA compliance.

### Key Responsibilities

-   Answer inbound calls and manage patient phone communications professionally
-   Conduct patient follow-up calls and appointment reminders
-   Perform patient reactivation outreach for patients not seen within 3–4 months
-   Coordinate scheduling and calendar management
-   Provide front desk and administrative support remotely
-   Manage billing notes and track 45-day billing cycles
-   Monitor private insurance, no-fault, and workers’ compensation claims
-   Assist with clinical documentation support
-   Support insurance verification processes
-   Maintain and update patient information within the TheraOffice EHR system
-   Handle high-volume patient communication and workflow coordination
-   Communicate internally using Weave
-   Ensure HIPAA compliance and proper handling of sensitive patient information

## Requirements

-   Previous healthcare or medical office experience required
-   Strong patient-facing administrative experience preferred
-   Experience handling inbound calls, patient follow-ups, and appointment scheduling
-   Strong understanding of HIPAA compliance and patient confidentiality
-   Experience using EHR/EMR systems; TheraOffice experience is highly preferred
-   High attention to detail, especially with billing notes and scheduling workflows
-   Ability to work independently with minimal supervision after training
-   Reliable, dependable, and consistent attendance
-   Comfortable working in a high-volume, fast-paced healthcare environment
-   Professional, proactive, and responsive attitude

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 10 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/8C97366A8E/apply)

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