# Mental Health Virtual Receptionist & Patient Care Coordinator > Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-08-04 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description **Job Title: Mental Health Virtual Receptionist & Patient Care Coordinator** **Position type: Full-time** **Work Schedule: Monday - Friday | 9:00AM - 6:00PM EDT** **Salary: $5 - $6 per hour, depending on experience** **Location: Remote - Philippines** ### Client Overview and Job Summary  Our client is a growing U.S.-based private mental health practice dedicated to providing compassionate, evidence-based psychiatric care for children, adolescents, and families. Their mission is to make high-quality mental healthcare accessible while creating a supportive and welcoming experience for every patient. The practice combines personalized care with modern technology and is currently transitioning to a new electronic medical record (EMR) system to further improve patient care and operational efficiency.  Our client is seeking a highly organized, compassionate, and detail-oriented **Mental Health Virtual Receptionist & Patient Care Coordinator** to become the first point of contact for patients and families. This role combines virtual reception, appointment coordination, medication refill management, EMR documentation, and administrative support to ensure a seamless patient experience. You'll work closely with providers and the billing team while helping support the practice's transition from **DrChrono EMR to Healthy EMR**. ### Responsibilities - Answer incoming phone calls as the practice's dedicated virtual receptionist. - Schedule, reschedule, and manage patient appointments and provider calendars. - Track, coordinate, and follow up on medication refill requests. - Respond promptly to patient emails and provide excellent customer support. - Prepare support letters for schools and camps regarding psychiatric assessments and activity restrictions. - Send manual appointment reminders until the transition to Healthy EMR is complete. - Coordinate administrative tasks with the in-house biller. - Perform accurate EMR documentation and patient data entry. - Maintain organized and up-to-date patient records. - Provide administrative and backend support for healthcare providers. - Assist with onboarding, workflow documentation, and knowledge transfer during the EMR migration from DrChrono to Healthy EMR. - Ensure compassionate, professional, and timely communication with patients and families. - Help maintain smooth day-to-day practice operations through effective organization and workflow management. ### Top 3 Priorities ### 1\. Phone Answering & Virtual Reception Serve as the primary point of contact by answering incoming patient calls with professionalism, empathy, and efficiency. ### 2\. Medication Refill Management Coordinate medication refill requests accurately while ensuring timely communication with providers and patients. ### 3\. Appointment Scheduling & Patient Communication Manage provider calendars, appointment scheduling, reminders, and patient communications through phone and email. ## Requirements - **3-5 years of experience** working in the healthcare or medical industry. - Previous experience as a **Medical Virtual Assistant, Medical Administrative Assistant, Medical Receptionist, Patient Care Coordinator, or Virtual Receptionist.** - Extensive experience handling high volumes of inbound phone calls with a polished, confident, and compassionate phone presence. - Excellent verbal and written English communication skills. - Experience working in healthcare, mental health, or other medical administrative environments. - Experience with appointment scheduling, calendar management, and patient coordination. - Ability to manage medication refill requests accurately and efficiently. - Strong organizational, multitasking, and time management skills. - Exceptional attention to detail. - Fast learner who adapts quickly to new systems and workflows. - Reliable, dependable, and highly accountable. - Able to maintain professionalism and confidentiality while working with high-profile patients. - Compassionate, patient-focused, and comfortable communicating with children, adolescents, and their families. - **Healthy EMR, DrChrono (Highly Preferred) or Similar EMR Systems** (will transition from DrChrono to Healthy EMR  ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/911CE2D94D/apply) --- Powered by [Workable](https://www.workable.com)