# Medical Virtual Assistant - (Bilingual Spanish-English) > Winning Assistants · Mexico (Remote) · Full-time · Posted 2026-07-23 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description **Job Title: Medical Virtual Assistant – (Bilingual Spanish-English) Position Type: Full-time Work Hours: 9:00 AM - 5:00 PM Eastern Standard Time Work days: Monday - Friday**  **Rate: $7 - $8 / hour** ### About the Company The company is a pediatric therapy provider delivering care to children and their families throughout Orlando, Florida. The practice offers specialized services including **speech therapy, physical therapy, occupational therapy, and Applied Behavior Analysis (ABA) therapy**, supporting children’s developmental and behavioral needs. This role focuses on scheduling, billing, and insurance coordination, and requires strong Excel skills, including formulas, data tracking, billable hour calculations, and data management. ### Key Responsibilities: ### 1.Patient Calls, Scheduling & Tracking  - Handle a high volume of incoming patient calls, referrals, and general inquiries - Schedule, confirm, and follow up on patient appointments - Maintain accurate and organized records of patient calls, appointments, and communications - Track patient schedules, therapist availability, and service coordination ### 2\. Insurance Communication, Claims & Credentialing - Communicate with insurance companies regarding coverage, claims, and authorization requirements - Process insurance claims and assist with prior authorizations - Apply medical coding (ICD-10, CPT, HCPCS) for accurate claim submission - Assist with credentialing-related documentation and insurance requirements - Track insurance approvals, authorizations, and limitations to support scheduling and billing ### 3\. Billing, Unit Tracking & Scheduling Coordination  - Convert therapy units (based on CPT codes) into billable hours for scheduling and billing purposes - Review therapist schedules to ensure required billable hours are met and identify gaps - Track and report billable hours accurately for insurance and internal records - Apply understanding of varying unit durations (e.g., 15-minute or 30-minute units) when scheduling services ### 4\. Excel-Based Tracking & Data Management  - Create and maintain spreadsheets for patient schedules, insurance authorizations, and billing hours - Use Excel formulas to calculate billable hours and convert units into hours - Organize and analyze data using sorting, filtering, and pivot tables - Maintain accurate, structured, and up-to-date records of appointments, authorizations, and patient communications ### 5\. Administrative & Operational Support  - Maintain and update patient records in compliance with healthcare regulations and confidentiality standards - Provide general administrative support, including document processing and patient correspondence - Assist with remote patient monitoring coordination when needed - Schedule interviews for Indeed candidates and coordinate availability - Maintain supervision and tracking spreadsheets to ensure accurate records ## Requirements - At least 1 year of experience in a similar role (Medical Receptionist, Billing Specialist, Patient Coordinator, or Medical Administrative Assistant) - Knowledge of medical billing, insurance verification, and claims processing - Experience communicating with insurance providers regarding claims, coverage, or authorization requests - Familiarity with credentialing processes and prior authorization procedures - Familiarity with medical coding standards (ICD-10, CPT, HCPCS) - Spanish-speaking preferred (team operates in a bilingual environment) ### Core Role Requirements: - Strong scheduling skills with the ability to manage a high volume of calls and referrals - Experience with **TheraBill** or similar systems, or strong scheduling system proficiency - Proficiency in Excel, including formulas, data organization, and reporting - Ability to convert therapy units into billable hours and apply this in scheduling and billing - Strong attention to detail with the ability to review and double-check work for accuracy - Clear and direct communication skills, with the ability to provide complete and accurate responses - Strong English communication and organizational skills - Ability to handle patient-sensitive information with confidentiality and professionalism - Experience with remote patient monitoring or healthcare coordination is an advantage ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/9921D3BFDB/apply) --- Powered by [Workable](https://www.workable.com)