# Medical Virtual Assistant (Spanish - English Bilingual)

> Winning Assistants · Costa Rica (Remote) · Full-time · Posted 2026-06-09

**Salary:** USD 12,480–16,640

**Workplace:** remote

## Description

**Job Opportunity: Medical Virtual Assistant (Spanish - English Bilingual)**

**Job Code:** \[M-PPC-R\]

**Position Type:** Full-Time (40 hours/week)

**Work Schedule:** Monday to Friday

**Work Time:** 8:00 AM – 5:00 PM CDT

**Salary:** $6 – $8 / hour (based on experience)

**Workplace:** Remote

**Preferred Candidate Location:** \[Philippines & Latin America\]

### About the Company

We are a private medical practice focused on helping patients achieve optimal health and wellness through a proactive, lifestyle-centered approach. Our services include adult primary care, weight management, and lifestyle medicine.

### Primary Role

The Medical Virtual Assistant will serve as a front-line representative of the practice, functioning primarily as a Medical Receptionist / Medical Administrative Assistant. This role supports daily front office operations, patient communication, and coordination with healthcare providers.

### Key Responsibilities

-   Appointment scheduling and patient communication
-   Insurance verification and claims processing
-   Referral coordination
-   Patient records management
-   Coordination with providers and healthcare partners
-   Handling patient inquiries via phone, email, and messaging platforms
-   Incoming fax management
-   Email and text management, including sorting, responding, 
-   Prioritizing Billing-related administrative support
-   Serving as provider and patient care coordinator
-   Support for remote patient monitoring activities

**This is not a sales role. The position requires strong customer service and patient engagement skills focused on scheduling, coordination, and patient support.**

## Requirements

-   Strong communication skills in both Spanish and English (excellent verbal and written)

-   Atleast 1 year of experience in medical front office, medical administrative, or care coordination roles
-   Strong healthcare administrative background
-   Familiarity with Elation or similar EMR systems is a plus
-   Strong customer service and patient engagement skills focused on scheduling, coordination, and patient support.
-   Professional and polished phone presence
-   Patient, compassionate, and polite demeanor
-   Highly detail-oriented and thorough
-   Ability to manage multiple tasks simultaneously

### Basic requirements

-   Must be proficient in speaking and writing Spanish & English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 25 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/9EAB4FC5CF/apply)

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