# Medical Virtual Assistant - Primary Care & Wellness (Remote)

> Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-07-13

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Medical Virtual Assistant – Primary Care & Wellness (Remote)** 

**Employment:** Full-Time

**Schedule:** Monday–Friday | 8:00 AM–5:00 PM EST (1-hour unpaid lunch)

**Preferred Location:** Philippines

**Pay**: $5.00–$6.00 per hour

### Description

Join a growing Florida-based Primary Care, Women's Health, Wellness & Aesthetics, and HRT practice as a Medical Virtual Assistant. You'll play a key role in delivering an excellent patient experience by providing outstanding phone support and administrative assistance.

**Responsibilities**

-   Answer inbound calls, return missed calls, and assist new patient inquiries.
-   Schedule, confirm, and follow up on appointments.
-   Educate patients about services and next steps.
-   Manage medical records and support referrals.
-   Send invoice reminders and follow up on outstanding balances.
-   Assist with insurance eligibility verification and prior authorizations when needed.

### Key Performance Indicators (KPIs)

-   High patient conversion from inquiries
-   Prompt handling of inbound calls with no missed calls
-   Excellent patient satisfaction
-   Strong follow-through on assigned tasks

### Deal-breaker

-   Lack of attention to detail and patience towards the patient

## Requirements

-   At least **1 year of experience** supporting US-based healthcare clients as a Medical Virtual Assistant.
-   Strong English communication skills with a professional phone presence.
-   Experience in medical administration and customer service.
-   Detail-oriented, organized, and patient-focused.
-   Experience with **Primary Care or Wellness** is a plus.
-   Clinical experience is preferred.
-   Experience with **Elation and Weave** is a plus.
-   Sales or patient conversion experience is an advantage

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/A041DEE711/apply)

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