# Medical Virtual Assistant (Spanish-English Bilingual) - Front Desk & Administrat

> Winning Assistants · Mexico (Remote) · Full-time · Posted 2026-05-19

**Salary:** USD 12,480–16,640

**Workplace:** remote

## Description

**Job Title: Medical Virtual Assistant (Spanish-English Bilingual) – Front Desk & Administrative Support**

**Position Type:** Full-time

**Work Hours:** 8:00 AM – 5:00 PM (EDT)

**Work Days:** Monday to Friday

**Salary:** $6 – $8 per hour (depending on experience)

**Job Code:** \[I-EPP\]

**Workplace:** Remote

### Scope of Work / Responsibilities

Our client is a U.S.-based healthcare practice that provides physical therapy services, focused on delivering patient-centered care and a smooth, professional front-desk experience. The Medical Virtual Assistant will support daily administrative and front-desk operations while serving as a key point of contact for patients.

### Key responsibilities include:

-   Greeting patients virtually and assisting with the check-in process. Conducting face-to-face patient interactions via tablet during check-in
-   Collecting patient co-pays and deductibles and confirming patient details
-   Answering inbound phone calls and responding to patient inquiries
-   Scheduling, confirming, and managing patient appointments accurately
-   Performing patient communication and follow-ups
-   Supporting patient care coordination through remote administrative tasks
-   Completing back-end administrative support as needed
-   Entering and maintaining accurate patient data in the patient management system
-   Using EMR/EHR systems (WebPT experience preferred)
-   Remaining present in a virtual video conference room with camera on for the entire shift to support real-time collaboration

## Requirements

-   At least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience)
-   Prior and strong experience in handling patient scheduling and inbound calls in a healthcare setting.
-   Proven experience collecting patient co-pays and deductibles, including discussing payments professionally and in a patient-friendly manner
-   Comfortable using EMR/EHR systems (experience with WebPT is an advantage)

-   Strong fluency in both English and Spanish is required. Able to communicate clearly, professionally, and empathetically with patients in both languages

-   Must be confident being on camera and engaging patients in real time.Confident in tablet-based, patient-facing virtual interactions
-   Proactive, reliable, and able to work independently
-   Detail-oriented with strong organizational skills
-   Proficiency in WebPT and Optimum is a plus

### **Basic Requirements**

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]

### **Technical Requirements**

-   Device: Reliable laptop or desktop computer.
-   Internet: High-speed connection (minimum 15 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Webcam for virtual meetings.
-   Workspace: Quiet, professional environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/B7EDDEAC5A/apply)

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