# Medical Virtual Assistant (Jane Health EMR Experience Required) > Winning Assistants · Philippines (Remote) · Part-time · Posted 2026-07-22 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description ### Medical Virtual Assistant (Jane Health EMR Experience Required) Our client is seeking an experienced **Medical Virtual Assistant** to provide dependable back-office administrative support for our growing medical practice. This role is ideal for a healthcare professional who thrives in a fast-paced environment, can confidently manage multiple administrative priorities, and requires minimal training. You will play a vital role in allowing our providers to focus on delivering exceptional patient care by handling the day-to-day administrative operations of the practice. If you have hands-on experience using **Jane Health EMR**, possess strong medical administrative skills, and are looking for a long-term opportunity with a collaborative healthcare team, we'd love to hear from you. ### Position Details - **Position:** Medical Virtual Assistant - **Employment Type:** Part-Time - **Work Schedule:** Between **8:00 AM – 5:00 PM Pacific Time** (PST) - **Working Days:** Monday – Friday - **Compensation: $5.00 – $6.00 per hour**, depending on experience ### Primary Responsibilities ### Phone Management (Top Priority) - Answer inbound patient calls professionally throughout the workday. - Manage voicemail messages and return patient calls promptly. - Handle provider phone coverage, particularly when the primary provider is seeing patients or when other providers are unavailable. - Provide exceptional customer service while representing the practice professionally. ### Patient Communication - Respond to patient portal messages in a timely manner. - Manage patient inquiries and administrative communications. - Coordinate with providers regarding patient requests and follow-up needs. ### Prior Authorizations - Submit and manage prior authorization requests with insurance companies. - Track pending authorizations and follow up as needed. - Ensure all required clinical documentation is complete and submitted accurately. ### Laboratory Coordination - Retrieve laboratory results from **Labcorp and Quest Diagnostics.** - Upload and organize laboratory reports within **Jane Health EMR.** - Ensure providers have timely access to patient results. ### Fax Management - Process incoming and outgoing medical faxes. - Maintain and organize the electronic fax inbox. - Route documents to the appropriate provider or department. ### Patient Forms & Administrative Paperwork - Complete patient intake forms and administrative documents accurately. - Enter demographic information, allergies, and patient details. - Process high volumes of paperwork efficiently. - Assist with periodic batch processing of patient forms. ### Prescription Refill Support - Process prescription refill requests. - Manage paper-based refill workflows. - Coordinate refill documentation with providers and pharmacy portals. ### General Medical Administrative Support - Maintain accurate patient documentation. - Assist with medical records management. - Support providers with various back-office administrative tasks. - Follow HIPAA guidelines and maintain strict patient confidentiality. ## Requirements ### Required Experience - **Minimum 2 years of Medical Virtual Assistant or U.S. healthcare administrative experience** - **Hands-on experience using Jane Health EMR (Required)** - Experience working in a physician's office, medical clinic, wellness clinic, or healthcare practice - Strong understanding of medical office workflows - Experience handling patient phone calls in a healthcare environment ### Required Skills - Prior Authorization experience - Insurance verification experience preferred - Medical documentation experience - Laboratory coordination experience - Patient scheduling and communication - Electronic fax management - Prescription refill processing - Strong multitasking and organizational skills - Excellent written and verbal English communication - High attention to detail - Ability to work independently with minimal supervision ### Technical Experience Experience with one or more of the following: - **Jane Health EMR (Required)** - RingCentral or similar phone systems - Web-based fax platforms - Labcorp Portal - Quest Diagnostics Portal - Microsoft Office - Google Workspace ### What We're Looking For We are looking for a dependable, long-term team member who: - Has extensive healthcare administrative experience and requires minimal training. - Is comfortable handling a high volume of patient calls while maintaining professionalism and empathy. - Can confidently manage prior authorizations and other complex administrative workflows. - Is highly organized and able to balance multiple responsibilities throughout the day. - Maintains strict HIPAA compliance and protects patient confidentiality. - Demonstrates reliability, accountability, and a strong work ethic. - Is committed to building a long-term working relationship with our practice. ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/BA8B60C4D6/apply) --- Powered by [Workable](https://www.workable.com)