# Virtual Assistant - Mental Health Practice

> Winning Assistants · Philippines (Remote) · Part-time · Posted 2026-07-16

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Job Title: Virtual Assistant – Mental Health Practice**

**Position Type: Part-Time**

**Work Hours: 11:00AM - 3:00PM EST**

**Work Days: Monday to Friday**

**Salary: $5 – $6 per hour (depending on experience)**

**Job Code: MH-JesKet**

**Workplace: Remote**

**Preferred Candidate Location: Philippines**

**Scope of Work / Responsibilities**

This role supports a **mental health practice** focused on **root-cause psychiatry and holistic care.** The VA will assist with a blend of **front desk, billing, patient communication, lead generation, and administrative tasks**. Ideal candidates will have a calm, warm voice, be experienced in **mental health settings**, and be confident with **insurance verification, scheduling, and payment collection**.

**Core Responsibilities**

-   Phone & Patient Communication
-   Answer inbound calls and make outbound follow-ups
-   Assist with medication refill requests
-   Communicate with empathy and warmth, especially with sensitive patients
-   Speak with **clear, easy-to-understand English** (critical for older, Southern U.S. patients)

**Scheduling & Administrative Tasks**

-   Set and confirm appointments
-   Conduct patient call follow-ups and manage the inbox
-   Manage **insurance eligibility verification** and documentation updates in Healthy (EHR)

**Financial Coordination**

-   Collect **copays** and follow up on payments
-   Support **billing and coding** tasks (especially as insurance billing expands)
-   Maintain patient financial records and ensure account accuracy

**Lead Generation & Community Outreach**

-   Engage with prospective clients on **Instagram DMs**
-   Set appointments through social media and outreach
-   Reactivate past/dormant patients
-   Reach out to other **local therapy offices** to explore **referral partnerships**

## Requirements

### Experience Requirements

-   Prior **mental health or psychiatric practice experience** strongly preferred
-   Experience using **Weave (VoIP)** and **Healthie (EHR)** strongly preferred
-   Experience with **insurance verification**, billing, and **copay collection**  
    

### Required Skills & Qualities

-   Excellent, clear **English speaking skills** with a gentle tone
-   Confident in handling **phone-based patient conversations**
-   Familiarity with **mental health philosophy**: root-cause approach, functional medicine, nutrition’s role in care
-   Empathetic and professional communication skills
-   Social media savvy – especially **Instagram DM engagement**
-   Organized, detail-oriented, and self-motivated

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/C9C2D76495/apply)

---
Powered by [Workable](https://www.workable.com)