# Patient Support Specialist

> Winning Assistants · Philippines (Remote) · Part-time · Posted 2026-06-24

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Job Title: Patient Support Specialist**

**Job Code:** \[DMR-MMC\]

**Position Type:** Part-Time

**Work Hours:** Monday - Thursday: 9:00 AM – 2:00 PM EDT and Friday 8:00 AM – 12:00 PM EDT (Hours may vary slightly based on business needs)

**Salary rate:** $5-$6 per hour

### Job Responsibilities:

-   Schedule, coordinate, and confirm patient appointments.
-   Send appointment reminders and follow up with patients as needed.
-   Assist in managing provider schedules to ensure efficient patient flow.
-   Maintain accurate and up-to-date patient records using Allscripts/Veradigm PM and EHR systems.
-   Ensure all patient information is documented appropriately and in compliance with privacy regulations.
-   Review and update patient demographics, insurance information, and medical records.
-   Respond professionally to patient inquiries via phone, email, and other communication channels.
-   Provide timely assistance regarding appointments, medication requests, and general healthcare-related questions.
-   Deliver compassionate and patient-centered support while maintaining confidentiality.
-   Serve as a liaison between patients, healthcare providers, pharmacies, and other medical professionals.
-   Coordinate referrals, follow-ups, and patient care activities as directed.
-   Process medication prior authorization requests using CoverMyMeds.com and other applicable platforms.
-   Communicate with insurance companies, pharmacies, and providers to obtain authorization approvals.

## Requirements

-   At least 1 year of proven experience in patient coordination, care management, medical administration, or as a Medical Virtual Assistant.
-   Active Registered Nurse (RN) license strongly preferred.
-   Previous experience using Allscripts/Veradigm PM and EHR or similar electronic health record systems.
-   Experience with CoverMyMeds.com or comparable prior authorization platforms.
-   Excellent verbal and written English communication skills.
-   Relevant healthcare, clinical, or medical administrative experience.
-   Strong organizational skills and attention to detail.
-   Ability to work independently in a remote environment.

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 25 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/D3EA2D9198/apply)

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