# Medical Virtual Assistant - Primary Care & Patient Coordination > Winning Assistants · El Salvador (Remote) · Full-time · Posted 2026-10-22 **Salary:** USD 10,400–16,640 **Workplace:** remote ## Description **Job Title: Medical Virtual Assistant – Primary Care & Patient Coordination Position Type: Full-Time Work Hours: 8:00 AM – 4:30 PM Eastern Time Work Days: Monday – Friday Salary: $5–$6 per hour, depending on experience for Spanish-Bilingual: $6-$8/hr (depending on exp) Workplace: Remote Preferred Candidate Location: Philippines, LatAm** ### About the Role Our Client is looking for an **experienced, dependable, and highly organized Medical Virtual Assistant** to support a busy, established primary care practice serving a large population of returning patients. The practice provides comprehensive primary care services through in-office consultations and telemedicine appointments, serving approximately 35 patients daily. You will work closely with the physician and in-office medical assistants to ensure smooth patient communication, accurate scheduling, and efficient administrative operations. The ideal candidate has previous experience in **family medicine or primary care**, excellent English communication skills, and a strong understanding of medical terminology, insurance verification, and prior authorizations. They are especially interested in someone seeking a **stable, long-term opportunity** who can work independently, minimize the need for extensive training, and provide a consistently positive patient experience. ### Key Responsibilities **1\. Patient Communication & Phone Management (Top Priority)** - Answer and manage incoming patient calls during business hours. - Handle patient inquiries professionally, courteously, and efficiently. - Assist patients with appointment requests, general questions, and administrative concerns. - Coordinate with the physician and in-office medical assistants when needed. - Maintain clear and professional communication, particularly when assisting elderly patients. **2\. Patient Scheduling & Tebra EHR Management (Top Priority)** - Schedule, confirm, reschedule, and manage patient appointments. - Maintain accurate provider calendars using Tebra EHR. - Coordinate in-office and telemedicine appointments. - Update patient information and ensure accurate documentation within the EHR. - Help maintain an organized scheduling workflow in a high-volume primary care environment. **3\. Insurance Verification & Prior Authorizations (Top Priority)** - Verify patient insurance eligibility, benefits, and coverage. - Process and follow up on prior authorization requests. - Assist with Medicare Advantage plan documentation and administrative requirements. - Upload insurance-related documents, patient information, and required records into appropriate systems. - Coordinate with insurance providers to resolve eligibility and authorization concerns. **4\. General Healthcare Administrative Support** - Provide day-to-day back-office administrative assistance. - Organize, upload, and maintain accurate patient documentation. - Assist with electronic records management and other computer-based tasks. - Support communication between patients, the physician, and in-office staff. - Ensure patient information is handled accurately and confidentially in accordance with HIPAA guidelines. **Note: Medical billing is handled by a separate billing specialist and is not part of this position's primary responsibilities.** ## Requirements - Proven experience in healthcare administration, medical virtual assistance, or medical front desk operations. - **Strong preference for experience in family medicine, primary care, or internal medicine.** - Experience handling high-volume patient calls, appointment scheduling, and patient coordination. - Practical experience with insurance eligibility verification and prior authorizations. - Familiarity with Medicare Advantage plans, including insurance documentation and uploads. - Working knowledge of medical terminology, common medications, and basic primary care workflows. - Excellent spoken and written English communication skills, with **clear, easily understandable pronunciation** and a professional phone manner. - Strong organizational skills, attention to detail, and ability to multitask in a busy medical environment. - Ability to work independently with minimal supervision and training. - Demonstrated reliability, professionalism, and commitment to long-term employment. - Ability to communicate patiently and respectfully with elderly patients. - Must be able to submit an **NBI Clearance and/or Local Police Clearance** before onboarding. - Must be available for video meetings with the camera on when required. ### Preferred Qualifications - Nursing background or an active RN license (highly preferred but not required). - **Spanish-English bilingual proficiency is preferred but not required.** Candidates who speak English fluently are encouraged to apply. - Previous experience using **Tebra EHR (formerly Kareo).** - Experience supporting a US-based primary care or family medicine practice. - Experience with Medicare Advantage insurance uploads and administrative processes. - Familiarity with common medications and clinical terminology, including hypertension medications, urinary tract infections, and routine primary care concerns. - Bilingual communication skills (preferred but not required). - Experience supporting physicians who provide both in-person and telemedicine consultations. **A medical degree or professional license is not mandatory. Candidates with substantial hands-on healthcare experience are encouraged to apply.** ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/D59C754746/apply) --- Powered by [Workable](https://www.workable.com)