# Bilingual Medical Receptionist & Patient Coordinator > Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-07-20 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description **Position: Bilingual Medical Receptionist & Patient Coordinator** **Type: Full time** **Work Time Duration: 9:00am - 5:00pm EST** **Salary: $6–$7 (depending on experience)**  **Days to Work: Monday - Friday** ** About Us:** Client is committed to providing exceptional patient care through clear communication, efficient operations, and personalized service. We are seeking a **Bilingual Virtual Assistant** fluent in both English and Spanish to manage appointments, patient communications, and administrative tasks. **Job Overview:** The ideal candidate will be highly organized, proactive, and responsive, with a proven ability to handle a variety of tasks efficiently. This role requires a strong focus on managing appointments, communicating with patients, and following detailed protocols to ensure smooth clinic operations. **Responsibilities**: **Appointment Management:** - Schedule and reschedule patient appointments. - Call patients to remind them of upcoming appointments. - Review the schedule daily to identify missed appointments and contact patients to reschedule. **Patient Communication:** - Provide pre-procedure instructions over the phone, ensuring patients fully understand the requirements, even if they have received written instructions. - Handle patient requests for medication refills and create messages for the doctor to follow up. **System Management:** - Use a **voice-over-IP (VoIP) phone system** with an auto-attendant to manage patient calls. - Ensure all new patients seen the previous day are activated on the patient portal for seamless communication. **Daily Tasks:** - Send requests for patient reviews after appointments using the **Patient Review app**. - Follow specific patient management and communication protocols as outlined by Dr. Shafizadeh. **General Administrative Tasks:** - **Appointment Scheduling and Reminders:** Coordinate and manage appointments efficiently. - **Patient Records Management**: Maintain and update accurate patient records using eClinicalWorks. - **Handling Patient Inquiries and Correspondence:** Respond to patient calls, emails, and texts promptly. - **Email or Text Management**: Sort, prioritize, and respond to communications, including newsletters. **Software Proficiency:** - **eClinicalWorks (EHR/EMR)** for patient record management. - **8x8 Telephone App** for managing calls. - **ZocDoc App** for online appointment scheduling and patient management. - **Patient Review App** for managing and sending review requests. **Key Performance Indicators (KPIs):** - **Punctuality**: Be on time for tasks and communications. - **Task Completion**: All assigned tasks must be completed by the end of the business day. - **Responsiveness**: Respond promptly to emails, voice messages, and other communications. **Deal Breakers:** - Frequent negative feedback from callers. - Failure to respond to emails and messages. - Poorly managed schedule or missed appointments. **Qualifications**: - **Language Skills**: Fluent in both English and Spanish. - **Experience:** Previous experience in appointment scheduling, patient communication, and healthcare administration is preferred. - **Communication Skills**: Excellent verbal and written communication skills in both languages. - **Organizational Skills**: Detail-oriented with the ability to manage multiple tasks efficiently. - **Customer Service**: Friendly and professional demeanor, with a patient-centered approach. - Proficient in Google Docs, Google Sheets / Microsoft Office ## Requirements ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/D5E8E4EB38/apply) --- Powered by [Workable](https://www.workable.com)