# Healthcare Support Specialist

> Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-05-12

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Job Title:** Healthcare Support Specialist

**Job Code:** JW-BODD

**Position Type:** Full-Time

**Working Hours:** TBA

**Salary Rate:** $5–$6/hour

### Job Responsibilities:

### 1\. Patient Scheduling & Call Handling

-   Answer and manage inbound patient calls professionally
-   Schedule, confirm, and manage patient appointments
-   Conduct patient intakes and ensure accurate data entry

### 2\. Administrative Support

-   Handle prior authorizations and insurance-related tasks
-   Prepare and apply superbills to patient accounts
-   Manage email and inbox communications efficiently
-   Support general administrative and front desk functions

### 3\. Provider Outreach & Coordination

-   Coordinate referrals with external providers
-   Maintain communication with healthcare providers
-   Conduct outreach calls to schedule informational lunch meetings
-   Share service information (non-sales; coordination-focused role)

## Requirements

-   At least 1 year of experience in  customer service, patient scheduling, provider outreach 

-   Familiarity with EHR systems (Athena Health preferred; multi-EHR experience acceptable)
-   Experience with phone systems (RingCentral preferred)
-   Basic knowledge of medical billing or superbills (preferred)

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 10 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/D76103671C/apply)

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