# Medical Virtual Assistant - Regenerative Medicine > Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-10-20 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description **Job Title: Medical Virtual Assistant — Regenerative Medicine Position Type: Full-Time (40 hours per week) Work Hours: 8:30 AM – 5:30 PM Hawaii Standard Time (HST), with a 1-hour unpaid lunch break Work Days: Monday to Friday Salary: $5 - $6 hourly Job Code: LS-HCRM Workplace: Remote Preferred Candidate Location: Philippines** ### About the Client & Role Our client is an established **regenerative medicine practice** **in Hawaii** specializing in patient-centered medical care and regenerative treatments. They are seeking a reliable, organized, and proactive **Medical Virtual Assistant — Regenerative Medicine** to support high-volume phone handling, appointment scheduling, insurance verification, prior authorizations, medical records, and daily medical administrative operations. The role involves handling approximately **50 patient calls per day, primarily inbound,** while managing appointment requests, patient intake, insurance-related tasks, and administrative follow-ups. The VA will also coordinate with an outsourced billing department regarding billing documentation and coding corrections. The ideal candidate has **prior experience supporting U.S. medical practices**, strong phone communication skills, and experience using EHR/EMR systems. Experience with **Practice Fusion** is highly preferred but not required, as training on practice-specific workflows will be provided. We are looking for someone dependable, detail-oriented, adaptable, and interested in building a long-term working relationship with the practice. ### Scope of Work / Responsibilities ### Patient Calls, Scheduling & Communication - Handle approximately 50 patient calls daily, primarily inbound, with outbound follow-ups as needed. - Schedule, reschedule, and confirm appointments while managing calendar updates and scheduling conflicts. - Assist with patient inquiries, medical records requests, and appointment-related follow-ups. - Maintain clear, professional, and compassionate communication with patients. - Track outstanding patient requests and ensure timely follow-through. ### Patient Intake & Medical Records Management - Assist with patient screening, registration, and required intake documentation. - Process medical records requests and maintain accurate patient information in Practice Fusion. - Organize and update medical documents, treatment plans, and supporting records. - Coordinate treatment plan submissions and follow-up documentation with the appropriate practice staff. ### Insurance Verification & Prior Authorizations - Verify patient insurance eligibility, coverage, and benefits. - Process prior authorization requests and follow up on pending approvals. - Coordinate insurance-related requirements and maintain accurate authorization records. - Support workers' compensation and no-fault insurance claim documentation and follow-ups. ### Billing & Coding Coordination - Prepare and organize billing-related documentation for the outsourced billing department. - Communicate with the billing team regarding coding corrections, missing information, and outstanding concerns. - Follow up on unresolved billing documentation to support accurate and timely processing. - Coordinate billing-related tasks without independently handling full-cycle medical billing. ### Practice Administration & Follow-Up - Maintain accurate appointment, insurance, and patient documentation within the EHR. - Coordinate administrative tasks and outstanding requests to support daily practice operations. - Assist with Friday administrative catch-up work, documentation, and pending tasks. - Adapt to changing priorities while maintaining accurate records and timely follow-through. ### Tools You'll Use - Practice Fusion — EHR/EMR - Patient scheduling and appointment management systems - Insurance verification and authorization portals - Phone, email, and text communication systems ## Requirements - **Medical Administrative Experience: Required.** Candidates must have prior experience supporting U.S. medical practices, including patient scheduling, insurance workflows, healthcare administration, or similar medical office operations. - **Patient Phone Handling Experience: Required.** Candidates must have experience handling inbound and outbound calls, preferably in a medical or healthcare setting, and be comfortable managing approximately 50 calls daily. - **Medical Scheduling & Patient Coordination Experience: Required.** Candidates must be comfortable scheduling, rescheduling, confirming appointments, managing patient inquiries, and coordinating follow-ups. - **Insurance Verification & Prior Authorization Experience: Required**. Candidates must have experience verifying insurance eligibility and benefits, processing authorization requests, and following up on pending approvals. - **EHR / EMR Experience: Required**. Candidates must have previous experience navigating EHR/EMR systems and maintaining accurate patient information. - **Practice Fusion Experience: Highly preferred but not required.** Experience with similar EHR/EMR systems will be considered. Training on practice-specific workflows will be provided. - **Medical Records & Intake Experience: Preferred.** Candidates with experience supporting patient registration, medical records requests, intake documentation, and treatment plan coordination are encouraged to apply. - **Billing & Coding Coordination Experience: Preferred.** Candidates with experience preparing billing documentation, coordinating coding corrections, or communicating with outsourced billing teams are preferred. Full-cycle billing experience is not required. - **Workers' Compensation & No-Fault Claims Experience: Preferred**. Familiarity with these insurance workflows is an advantage. ### Performance Expectations The ideal candidate should help support: - Timely and professional handling of approximately 50 patient calls daily. - Accurate appointment scheduling, confirmations, and patient follow-ups. - Complete patient intake and medical records documentation. - Timely insurance verification and prior authorization processing. - Effective coordination with the outsourced billing department. - Accurate and organized EHR records. - Consistent completion of outstanding administrative tasks. ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/E9B6E6256B/apply) --- Powered by [Workable](https://www.workable.com)