# Medical Virtual Assistant - Patient Scheduling & Billing Support

> Winning Assistants · Philippines (Remote) · Part-time · Posted 2026-10-16

**Salary:** USD 5,200–6,240

**Workplace:** remote

## Description

**Job Title: Medical Virtual Assistant – Patient Scheduling & Billing Support**

**Position type: Part-time | 20 hours per week  
Location: Remote – Philippines  
Pay Rate: $5–$6 USD/hour  
Work Schedule: Part-time | 20 hours per week (4 hours per day)**

**  
Time Zone: Pacific Time (PT)**

-   **Monday & Friday: 9:00 AM–1:00 PM PT**
-   **Tuesday–Thursday: 12:00 PM–4:00 PM or 1:00 PM–5:00 PM PT (depending on the agreed schedule)**
-   **Weekends: Off**

### About the Client and Role

Our client is a healthcare practice based in Washington, USA, focused on chiropractic care, rehabilitation, and patient wellness. In this role, you'll help keep patient appointments organized, monitor billing-related follow-ups, communicate with patients, and assist with general administrative tasks.

### Key Responsibilities

**1\. Medical Billing Coordination & Tracking (Primary Focus)**

-   Monitor patient balances and outstanding accounts on a weekly or monthly basis.
-   Track accounts receivable and follow up on unresolved billing concerns.
-   Coordinate with external billing companies to help keep billing-related tasks on track.
-   Flag outstanding issues that need attention.

Note: You will coordinate and track billing concerns, not process medical claims.

**2\. Patient Scheduling & Phone Support**

-   Answer incoming patient calls and assist with appointment inquiries.
-   Schedule appointments and manage callbacks using Jane EHR.
-   Communicate professionally and empathetically with patients.
-   Handle approximately 5–10 inbound and 15–20 outbound calls per week, with potentially more outbound calls initially.

**3\. Patient Follow-Ups & Retention**

-   Follow up with existing patients regarding appointments and ongoing care.
-   Encourage patients to schedule their next visit.
-   Maintain organized patient follow-up lists and records.

  

**Additional Administrative Responsibilities**

-   Contact interested patients from Facebook ads using a provided script and help schedule neuropathy program consultations.
-   Prepare and send monthly newsletters through Mailchimp using provided content.
-   Organize patient records, maintain trackers, and assist with other administrative tasks as needed.

## Requirements

-   Previous experience as a Medical Virtual Assistant, Medical Receptionist, Healthcare Administrative Assistant, or Patient Coordinator.
-   Experience with patient scheduling, inbound/outbound calls, or patient follow-ups.
-   Basic understanding of medical billing terminology, patient balances, and accounts receivable.
-   Strong English communication skills, particularly when speaking with patients over the phone.
-   Comfortable using EHR/EMR systems or similar healthcare software.
-   Organized, detail-oriented, and able to manage multiple tasks and follow-ups.
-   Proactive, dependable, and comfortable working independently.
-   Willing and able to work the required 20-hour weekly schedule without overlapping commitments to other clients.
-   HIPAA-trained and knowledgeable about patient confidentiality.

### Nice to Have 

-   Familiarity with billing coordination or tracking outstanding patient balances.
-   Experience with Jane EHR or similar systems.
-   Familiarity with Mailchimp or newsletter management.
-   Experience supporting chiropractic, rehabilitation, or other healthcare practices.

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/F6ED696603/apply)

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