# Behavioral Health Administrative Coordinator > Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-05-04 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description **Job Title: Behavioral Health Administrative Coordinator** **Position Type:** Full-Time **Work Schedule:** - Monday – Friday: 10:00 AM – 8:00 PM CDT - Saturday: 10:00 AM – 4:00 PM CDT **Salary:** $5 – $6 per hour (depending on experience) **Job Code:** RB-TBH **Workplace:** Remote **Preferred Candidate Location:** Philippines or Latin America ### About the Role Our Client is looking for a highly reliable Virtual Assistant to support a growing behavioral health practice. This is an exciting opportunity to join during a key restructuring phase, with strong potential for long-term growth and additional opportunities as the team expands. This role is ideal for someone who is proactive, detail-oriented, and thrives in a fast-paced healthcare environment. You will play a critical role in patient communication, scheduling, and operational efficiency—directly impacting patient care and business growth. ### Key Responsibilities - Phone Call Management: Answer all inbound calls promptly and ensure no missed calls - Patient Intake & Scheduling: Manage new patient intake and coordinate appointments - Referral Processing: Handle referrals and ensure timely follow-ups - No-Show Follow-Up: Contact patients at least twice and send text reminders with proper documentation - Insurance Verification & Prior Authorizations: Accurately process and verify patient coverage - Speed-to-Lead Response: Follow up on new inquiries/referrals within 5 minutes (critical KPI) - Patient Support: Assist with patient questions, including basic clinical-related inquiries when appropriate - Objection Handling (Nice-to-Have): Comfortably handle basic patient concerns or hesitations over the phone - Team Collaboration: Participate in daily Zoom meetings with the team ### Performance Goals - Ensure all incoming calls are answered immediately - Maintain rapid response times for new leads and referrals - Improve patient attendance through structured follow-ups - Support the clinic’s goal of reaching 100 patients/month ### Growth Opportunity - The client is currently restructuring operations and may expand the team significantly - Strong performers may have opportunities for long-term stability and advancement ## Requirements ### Core Qualifications - HIPAA-trained and certified (required) - Proven experience in healthcare administrative tasks - Experience in behavioral health or mental health practices (preferred) - Ability to handle patient inquiries beyond scheduling (e.g., medication side effects, general clinical questions) - Excellent communication skills (clear spoken and written English required) - Strong consistency, accountability, and reliability - Critical thinking and problem-solving skills ### Technical & System Requirements - Experience with multiple EHR systems (Valant experience preferred but not required) - Open to candidates with experience in other EHRs, as systems may transition to one integrated with HubSpot - Experience with RingCentral phone system (preferred) - Must be able to work during CDT business hours ### Additional Skills (Nice-to-Have) - Spanish bilingual ability (preferred but not required) - Ability to handle basic sales or patient objections over the phone ### Experience & Background - Medical degree/license: Not required - Virtual assistant experience: Preferred but not required - Must have relevant experience in a similar administrative or healthcare support role ### Basic requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\] - Must be available for video meetings with your camera on (when needed) ### Technical requirements - **Device:** Reliable laptop or desktop computer. - **Internet:** High-speed connection (minimum 10 Mbps). - **Audio:** Noise-canceling headset. - **Video:** Webcam for virtual meetings. - **Workspace:** Quiet, professional environment. ## Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. _These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits._ ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/F8BCD72DA2/apply) --- Powered by [Workable](https://www.workable.com)