# Client Success Manager (Remote) > Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-05-11 **Salary:** USD 1,500–3,000 **Workplace:** remote ## Description ### Client Success Manager (Remote) **Work Hours:** 7:00 AM – 4:00 PM Pacific Time \[PDT\] (Monday to Friday) **Lunch Break:** 1 hour **Rate:** $1,500-$3,000 USD/month depending on experience (with high opportunity for more as we grow) **Location:** Open to candidates in El Salvador and Philippines. ### About Winning Assistants Winning Assistants is one of the fastest-growing offshore staffing agencies in the U.S. We help doctors, clinic owners, and service-based businesses scale faster by connecting them with highly trained virtual assistants who streamline their operations, reduce costs, and increase profitability. We’ve helped thousands of businesses build leaner, smarter teams — and we’re just getting started. This is a fast-paced, high-performance environment — you must be able to stay composed under pressure, handle urgent issues, and solve problems quickly without getting overwhelmed. We’re building something big — and we’re looking for passionate A-players who want to grow fast, lead from the front, and be part of something special. ### The Role: Client Success Manager We’re looking for a proactive, detail-oriented, high-performance Client Success Specialist to serve as the main point of contact for a minimum of 30–50+ active client accounts. You’ll be the face of the company for our clients — ensuring their journey with us is smooth, responsive, and results-driven. From onboarding and interview scheduling to follow-ups and daily support calls, you’ll be the heartbeat of the client relationship. You’ll work hand-in-hand with our Chief Client Success Officer and HR team to ensure we’re delivering a world-class experience every single time. ### What You’ll Be Doing ### Client Communication & Relationship Management - Serve as the primary point of contact for clients via Slack, email, text, and phone - Maintain a friendly, professional, and polished tone across all touchpoints - Respond quickly, follow up proactively, and escalate issues when needed - Manage client expectations, build trust, and ensure they always feel supported ### Onboarding & Interview Coordination - Guide new clients through our onboarding process - Confirm and follow up on intake forms, expectations, and interview debriefs - Schedule, confirm, and recap Zoom interviews between clients and VA candidates - Collaborate with our internal HR and Talent Sourcing teams to keep everything moving ### Client Status & Document Tracking - Keep internal records and Google Docs updated in real-time based on clients' statuses - Ensure all action items and communications are documented and completed on time ### Inbox & Admin Management - Manage client email threads professionally and promptly - Flag and escalate time-sensitive messages - Maintain organized, prioritized communication across 30–50+ client accounts - Send out Zoom links, confirm meetings, and document next steps ### This Role Is Not for You If: - You’re not thick-skinned or can’t handle high-pressure situations, client escalations, or “putting out fires” calmly and professionally - You’re not confident talking to Client’s on Zoom, phone calls, or video meetings - You’ve never worked in client success, account management, or similar client-facing roles - You struggle under pressure or have trouble juggling multiple tasks and priorities - You’re slow to respond, bad at follow-through, or need micromanagement - You just want “another remote job” — not a meaningful, growth-driven role - You’re working multiple jobs and can’t go all in with us ## Requirements ### What We’re Looking For ### Must-Haves: - Ability to stay calm, composed, and solutions-focused in high-pressure or fast-paced situations - Previous experience in client success, customer support, or account management - Fast, clear, and professional communicator (written and verbal) - Able to juggle multiple client accounts without dropping the ball - Willing to join video calls daily - Strong attention to detail + organizational skills - Phone accessible during work hours ### Tech-savvy and confident with: - Slack - Google Workspace (Gmail, Docs, Sheets, Drive) - Zoom and scheduling tools ### Bonus Points: - You’ve worked in an agency environment (e.g., digital marketing, staffing, recruitment, SaaS) - You’ve handled high-volume clients or worked with fast-paced teams - You’re obsessed with customer experience and client retention - You’ve done project coordination, client onboarding, or executive assistance ### Tools & Setup Requirements - Reliable desktop/laptop - High-speed internet (10 Mbps minimum) - Quiet, professional home office - Webcam and noise-canceling headset - No concurrent work obligations ### Additional Requirements - Must be available full-time (Monday–Friday) - Must pass a background check (NBI or local police clearance) ### Perks & Growth: - High-impact role with real leadership opportunity - Work with fast-growing U.S. companies and top-tier medical clinics - Room to grow into senior roles in Client Success or Operations - Performance-based raises and bonuses as we scale ### Basic requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\] - Must be available for video meetings with your camera on (when needed) ### Technical requirements - **Device:** Reliable laptop or desktop computer. - **Internet:** High-speed connection (minimum 15 Mbps). - **Audio:** Noise-canceling headset. - **Video:** Webcam for virtual meetings. - **Workspace:** Quiet, professional environment ## Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. _These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits._ ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/FA67A10F88/apply) --- Powered by [Workable](https://www.workable.com)