# Behavioral Health Front Desk & Patient Coordinator > Winning Assistants · Philippines (Remote) · Part-time · Posted 2026-09-23 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description **Job Title: Behavioral Health Front Desk & Patient Coordinator Position Type: Part-Time Work Hours: 2:00 PM – 6:00 PM EDT Work Days: Monday – Friday Salary: $5-$6/hr (depending on experience) ** ### About the Practice Our client is a well-established behavioral health practice in Pennsylvania with over 20 years of experience providing in-person and telehealth mental health services. The practice supports a diverse patient population through individual, family, couples, trauma-focused, and forensic behavioral health services. They are seeking a dependable and organized Virtual Assistant to support daily administrative operations and help providers focus more on patient care. ### About the Role As the **Behavioral Health Front Desk & Patient Coordinator,** you will support daily practice operations by managing calls, scheduling appointments, coordinating new client intake, and keeping administrative workflows organized. You’ll work closely with the practice owner, receive hands-on training, and use tools such as ChatGPT to improve efficiency. ### Key Responsibilities **1\. Call Handling & Phone Management** - Answer and professionally manage incoming patient and general inquiry calls. - Monitor, organize, and respond to voicemail messages. - Return calls and follow up with prospective and existing clients as needed. - Triage patient inquiries and determine the appropriate next step. - Provide clear and compassionate communication while maintaining patient confidentiality. - Escalate concerns to the practice owner when necessary. - Manage approximately **10 calls per day**, although call volume may vary. **2\. Scheduling & Patient Coordination** - Coordinate appointments for new and existing clients. - Match clients with the most appropriate provider based on provider availability, scheduling needs, and client preferences. - Maintain accurate provider schedules and appointment information. - Assist with rescheduling, cancellations, and other appointment-related requests. - Help ensure smooth communication between patients and providers. **3\. Client Intake & SimplePractice Management** - Enter new client information accurately into **SimplePractice**. - Maintain and update patient demographic and administrative information. - Support new client intake workflows and ensure required information is properly documented. - Create and modify forms and templates within SimplePractice. - Help keep electronic records organized, accurate, and up to date. ### Additional Responsibilities - Verify patient insurance coverage and benefits as needed. - Assist with organizing documents and maintaining electronic files. - Support the credentialing of new providers; **training will be provided.** - Track and maintain provider credentialing information and documentation. - Assist with monthly billing for juvenile probation and children and youth service contracts. - Provide occasional support with grant applications under the practice owner's guidance. - Organize administrative information and identify opportunities to make providers' day-to-day work easier. - Use ChatGPT and other available tools responsibly to support administrative efficiency. - Provide general administrative assistance as the practice's needs evolve. ## Requirements ### Experience & Qualifications - Previous experience in a **medical, behavioral health, mental health, or healthcare administrative setting** is strongly preferred. - Previous experience as a **Medical Virtual Assistant, Healthcare Virtual Assistant, Medical Receptionist, Patient Coordinator, Front Desk Coordinator, or similar role** is preferred but not required. - Experience with **patient scheduling, phone handling, client intake, insurance verification, or EHR management** is highly preferred. - Hands-on experience with **SimplePractice** is a strong advantage. - Familiarity with provider credentialing is an advantage, but **not required**, as training will be provided. - Experience working in behavioral or mental health is preferred due to the sensitive nature of patient communication and records. - Comfortable learning new administrative workflows and technology tools, including ChatGPT. - **No medical degree or active medical license is required.** ### Basic Requirements - Must be highly proficient in spoken and written English, with clear and professional communication skills. - Must be comfortable handling phone calls and communicating directly with patients. - Must demonstrate professionalism, empathy, patience, and discretion when communicating with individuals seeking behavioral health services. - Strong organizational skills and attention to detail are essential. - Ability to manage multiple providers, schedules, patient preferences, and administrative priorities accurately. - Must be dependable, proactive, and capable of working independently with appropriate guidance. - Must understand the importance of protecting confidential and sensitive patient information. - Must have relevant professional work experience. - Must be able to submit an **NBI Clearance and/or Local Police Clearance** before onboarding. This is mandatory. - Must be available for video meetings with the **camera on when required.** - Must be available consistently during **2:00 PM – 6:00 PM EDT, Monday through Friday.** ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/FAE3A2E598/apply) --- Powered by [Workable](https://www.workable.com)