# Technical Support Engineer (L1/L2) - Cancun, Mexico > Winnow · Cancún, Mexico (Hybrid) · Full-time · Posted 2026-06-15 **Workplace:** hybrid **Department:** Technology ## Description ### **About us** Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology. Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through Internet of Things tools in the kitchen. We have worked with thousands of sites and are operating in over 90 countries around the world, supported by our offices in London, Dubai, Singapore, Cluj-Napoca (Romania) and Chicago. We are a scale-up stage company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others. Winnow’s clients on average reduce waste by over 50% by value and sustain savings. Winnow works with hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations. As the global leader in addressing food waste, we are committed to continuing to push the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has received tremendous enthusiasm from our clients and the industry. You can read more about it on [our website](https://blog.winnowsolutions.com/winnow-is-automating-food-waste-management-with-ai) and [in this article in Forbes.](https://www.forbes.com/sites/danagunders/2019/03/22/meet-the-smartest-trash-bin-yet/) Other recent accolades saw Winnow listed in the 2025 [Sunday Times Best Places to Work](https://www.thetimes.com/best-places-to-work/medium-companies/article/best-medium-companies-uk-2025-6h5mzgkwc) - a recognition based on feedback from our UK team. While this award is based in the UK, it reflects something global: a culture built on purpose, collaboration, and the belief that businesses can - and should - tackle real-world problems while being great places to work. Previous awards saw Winnow in the top 10 of the [FoodTech 500 awards](https://forwardfooding.com/foodtech500/) - the world's first definitive list of the global entrepreneurial talent at the intersection between food, technology, and sustainability- as well as winning Impact 50's most impactful companies to work for. You can read more about it [here](https://blog.winnowsolutions.com/winnow-named-an-impact-fifty-winner). We are passionate about living our values and place them at the centre of everything we do. We are excited about like-minded talent who share these values, joining us in our mission: **Equal parts head and heart.** We’re both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term. **Bravely honest.** With each other, that means we’re a transparent organisation where healthy, respectful debate is encouraged. With our customers, we challenge them if we don’t think they’re achieving their goals, whether they be environmental or financial. **People of action.** Done is better than perfect, and we learn by boldly doing then rapidly improving. We’re breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience. **Bound by food.** We’re a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food. **Hungry and humble.** Our product is revolutionary, our people are impressive, and we’re hungry for change. But we’re just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey. **People and planet positive.** We’re caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we’re also committed to actively reducing our own footprint while doing so. We’re leaving the planet and its people better off than we found them. This is an opportunity to join an exciting organisation and help us propel our growth at what are truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it. ### **About the Technical Support Team** The Technical Support team is the lifeline to our sites. We onboard and implement Winnow's technology with new customers and keep it running brilliantly once live. The goal is an immaculate service that helps clients hit their food waste reduction targets, site after site. You'll join a global support team spanning Europe, Asia and the Middle East, reporting to the Technical Support Manager (based in Europe) with a dotted-line relationship to the Managing Director, Americas. ### **About the role** Cancun and the Riviera Maya form one of the densest resort markets in the Americas, and buffets and all-inclusive kitchens are exactly where food waste is most acute. We're looking for an independent contractor to be Winnow's technical presence on the ground in this strategically important market. This is a hybrid L1/L2 role: you'll own client issues end-to-end, from first response through troubleshooting, root cause analysis and resolution, remotely and on-site in some of the world's best-known resort kitchens. The work is varied and hands-on: remote diagnostics one day, walking a kitchen with an executive chef the next, assembling and shipping equipment the day after. You'll have real ownership of your region while being backed by a global team. **Please note:** this position is offered as an independent contractor engagement, not employment. You will need to be set up to invoice Winnow for your services. ### **What you'll do** **Own client issues end-to-end.** Receive, assess, and resolve technical requests within SLA - diagnosing problems, performing root cause analysis, and escalating complex issues to the engineering team in a structured way. **Monitor proactively.** Track the daily performance of Winnow systems across your client base and contact sites before small issues become big ones. **Work hands-on with hardware.** Support, install, and maintain Winnow Vision systems (cameras, scales, tablets, connectivity) in live kitchen environments, and manage local stock, assembly, and shipping of equipment for client deployments. **Be on-site where it matters.** Visit client kitchens across the Riviera Maya to install, troubleshoot, and train, building trusted relationships with chefs and F&B teams. **Turn knowledge into assets.** Develop product documentation and contribute to our internal knowledge base so the whole support team improves with every ticket. **Report on what counts.** Produce regular site performance reports and contribute to weekly and monthly support KPIs. ## Requirements ### **Required** - Ability to operate as an independent contractor and issue invoices for services rendered. - Fluent English and Spanish, written and spoken. - Experience in a customer support, technical support, or hotel/resort IT role - hospitality tech backgrounds are very welcome. - A keen user of technology with a track record of troubleshooting methodically and explaining solutions clearly. - Self-organised and independent: you manage your own schedule, priorities and client relationships without close supervision - essential in a contractor arrangement. - Calm, measured and consistently service-oriented, including with demanding clients in high-pressure kitchen environments. ### **Nice to have** - Experience with data tools: Excel analysis, SQL, data annotation. - Basic Linux and networking knowledge. - ITIL Foundation or similar service-management background. - Experience supporting hardware/IoT devices in the field. ## Apply [Apply at Winnow](https://apply.workable.com/winnow/j/5FE507B781/apply) --- Powered by [Workable](https://www.workable.com)