# IT Operations Manager

> Winthrop Technologies · Dublin, Ireland · Full-time · Posted 2026-04-27

**Workplace:** on_site

**Department:** Ballymount

## Description

Winthrop Technologies is Europe’s only dedicated data centre delivery partner, providing full turnkey solutions from design through to construction and commissioning. Headquartered in Dublin, we deliver projects across Europe and are a trusted name within our sector.

Our expertise spans the full range of civil, structural, architectural, mechanical and electrical services, enabling consistent, high‑quality delivery across every project. Over the years, Winthrop has established a reputation built on technical excellence and long‑standing client partnerships.

IT at Winthrop operates through a **lean internal team**, supported by best‑in‑class external partners. This ensures high‑quality service delivery while retaining strong internal ownership, governance and accountability.

**Your New Role – IT Operations Manager**

Reporting directly to the IT Manager, you will be part of a **small, high‑impact internal IT function**, acting as the operational owner of Winthrop’s IT environment. While day‑to‑day technical delivery is supported by external service providers, you will retain **full ownership of operational performance, service quality and security governance**.

This role offers a high degree of autonomy and visibility, with real influence over how IT is delivered across the organisation.

Your key responsibilities will include:

**IT Operations & Service Management**

-   Own the **day‑to‑day operational health** of IT services across the organisation
-   Ensure availability, performance and resilience of critical IT systems
-   Oversee and mature **incident, problem and change management** processes
-   Maintain accurate operational documentation, runbooks and procedures to support consistent service delivery

**Microsoft Platform Ownership**

-   Act as the internal technical authority for the Microsoft environment, including:  
    **Azure, Entra ID, Active Directory, Intune, Microsoft Defender Suite and M365**
-   Ensure secure configuration, standardisation and lifecycle management across platforms
-   Track and interpret the Microsoft roadmap, ensuring best‑practice adoption aligned with business needs

**Security & Risk Management**

-   Take operational ownership of IT security controls within the Microsoft ecosystem
-   Ensure effective security across endpoint protection, identity security and cloud application governance
-   Work closely with the MSP and security partners to manage threats, incidents and remediation
-   Ensure security exceptions are **risk‑assessed, approved, documented and reviewed**

**Vendor & Third‑Party Management**

-   Manage key external partners including MSPs, MSSPs, SaaS and technology vendors
-   Hold suppliers accountable for **SLAs, KPIs and service quality**
-   Coordinate multi‑vendor operating models to avoid gaps or duplication
-   Ensure partners provide clear, consistent reporting and maintain up‑to‑date documentation retained internally

**Governance, Compliance & Audit**

-   Support IT governance and compliance initiatives, including **ISO 27001**
-   Contribute to IT and security policy development and enforcement
-   Maintain audit‑ready operational evidence across asset management, access controls, monitoring and incident records
-   Support risk assessments and the development of risk treatment plans

This role is ideally suited to someone who enjoys working in a **structured, operationally focused environment**, with ownership and accountability rather than day‑to‑day firefighting

## Requirements

**What You Need to Succeed**

You’ll bring a strong operational mindset, paired with hands‑on technical capability and the confidence to manage vendors and stakeholders effectively.

You will have:

-   Proven experience in **IT Operations / Service Management** roles
-   Strong hands‑on experience with:

-   Microsoft 365 administration
-   Entra ID / Active Directory
-   Intune and endpoint management
-   Microsoft Defender Suite

-   Experience working with outsourced IT delivery models (MSP/MSSP)
-   Exposure to **ISO 27001** or similar governance and compliance frameworks
-   A structured, calm approach to incident and problem management
-   The ability to balance **security, usability and business priorities**
-   Confidence to challenge vendors and make informed decisions
-   Strong communication skills with both technical and non‑technical stakeholders
-   A Bachelor’s degree in IT or a related discipline ( 5 + years)
-   Microsoft certifications (or equivalent practical experience)

## Benefits

-   Work with a market leader in the Data centre Construction industry  
-   Be part of a forward-thinking team delivering critical infrastructure in a high-growth sector 
-   Long-term career progression opportunities and professional development support. 
-   Competitive salary packages

## Apply

[Apply at Winthrop Technologies](https://apply.workable.com/winthrop-technologies/j/2EEFCBA689/apply)

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