# Product Support, IT & Security Engineer

> Wise Technical Ltd · Heathrow, United Kingdom · Full-time · Posted 2026-10-15

**Workplace:** on_site

**Department:** Product Development

## Description

Own day-to-day product support, internal IT operations and security administration across Wise's products and business systems. We currently operate in Microsoft Azure and are deployed into regulated, operational airport environments.

## Requirements

Key Responsibilities:

**Product Support**

-   Manage customer incidents and support requests
-   Troubleshoot issues
-   Escalate defects
-   Produce release notes and customer communications
-   Maintain support documentation

**Product ownership & architecture**

-   Own the technical architecture of our cloud platform
-   Design scalable, resilient and secure systems in Azure
-   Improve application structure, performance and reliability
-   Lead architectural decisions for new products and modules
-   Support API design, integrations and data flows

**Cloud, DevOps & infrastructure**

-   Design, build and maintain Azure infrastructure
-   Improve CI/CD pipelines and release processes
-   Implement infrastructure-as-code and automation
-   Improve monitoring, logging, alerting and observability
-   Own backup, disaster recovery and availability strategy

**Security & governance**

-   Own the platform security posture
-   Maintain ISO27001 and Cyber Essentials technical controls
-   Implement secure development best practice (OWASP, IAM, encryption, secrets management)
-   Support vulnerability management, patching and audits

**Engineering excellence**

-   Introduce and enforce coding standards and best practices
-   Lead code reviews and architectural reviews
-   Improve testing, QA and release confidence
-   Improve documentation and system visibility
-   Identify opportunities for automation and efficiency

**Leadership & growth**

-   Act as technical lead on new projects
-   Mentor and support other engineers
-   Shape technical roadmaps aligned to business goals
-   Support client-facing technical discussions when needed

Skills & Experience:

-   Strong backend engineering background (Python and/or PHP)
-   SQL (inc PostgreSQL) and data-driven systems
-   Linux production environments
-   Cloud infrastructure (Azure)
-   Designing and operating production systems

**DevOps & cloud**

-   CI/CD pipelines (GitHub, Azure DevOps or similar)
-   Infrastructure as Code (Azure)
-   Monitoring, logging and alerting
-   High availability and disaster recovery design

**Security & governance**

-   Secure system design
-   Identity and access management
-   Secrets management
-   Vulnerability management
-   Experience in regulated or audited environments

## Apply

[Apply at Wise Technical Ltd](https://apply.workable.com/wisetechltd/j/3169324317/apply)

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