# Customer Experience Coordinator - Resident Support

> Workana · Argentina (Remote) · Part-time · Posted 2026-06-18

**Workplace:** remote

**Department:** HomeCrew

## Description

**Remote | Full-Time or Part-Time**

HomeCrew helps people find nice rooms for rent in nice areas, while creating a resident experience that feels welcoming, thoughtful, and professional from the very beginning.

We are looking for a warm, proactive, and highly organized **Resident Experience Coordinator** to become one of the key voices of our company. This person will support residents throughout their journey with HomeCrew, from their first inquiry to move-in, follow-up check-ins, referrals, and move-out.

This is a resident-facing role with a direct impact on satisfaction, retention, referrals, and the overall reputation of the HomeCrew brand. The ideal candidate is friendly, reliable, detail-oriented, and genuinely enjoys making people feel supported and cared for.

**Responsibilities**

-   Promptly and warmly call new resident inquiries.
-   Follow up with residents at key moments, including move-in day, the day after move-in, a few days after move-in, and one week after move-in.
-   Conduct quarterly check-in calls with current residents.
-   Support residents during the move-out process.
-   Ask satisfied residents for referrals in a natural and professional way.
-   Gather feedback about the onboarding, move-in, and overall resident experience.
-   Document conversations clearly and accurately in the company’s systems.
-   Escalate concerns or issues quickly to the appropriate team member.
-   Identify recurring feedback, concerns, or friction points to help improve the resident experience.
-   Help ensure residents feel welcomed, heard, and supported throughout their time with HomeCrew.

## Requirements

-   Excellent spoken and written English.
-   Warm, friendly, and professional communication style.
-   Strong phone presence and ability to build trust quickly.
-   Highly organized, detail-oriented, and consistent with follow-through.
-   Comfortable making proactive calls and asking for feedback.
-   Empathetic, calm, and able to listen carefully to residents’ needs.
-   Tech-savvy and comfortable keeping accurate notes in a CRM or communication system.
-   Reliable, proactive, and able to spot potential issues early.
-   High standards for service quality and resident experience.

**Nice to have:**

-   Previous experience in customer service, client success, hospitality, property management, leasing support, tenant communication, virtual assistance, or remote support.
-   Experience in a resident-facing or customer-facing role.

## Benefits

-   Remote position.
-   Full-time or part-time options available.
-   Compensation of up to **$10/hour**, depending on experience and fit.
-   Opportunity to directly impact the resident experience and help people feel at home.
-   Meaningful ownership in a growing company with clear standards and purpose.
-   Chance to help shape the voice, service quality, and resident experience of the HomeCrew brand.

## Apply

[Apply at Workana](https://apply.workable.com/workana-premium/j/23C604DABC/apply)

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