# Sales & Customer Service Specialist

> Workana · Mexico City, Mexico · — · Posted 2026-10-22

**Workplace:** on_site

**Department:** Non-Tech

## Description

## About the Opportunity

We are looking for a confident, organized, and results-driven **Sales & Customer Service Specialist** to join a growing company in the residential cleaning services industry.

In this role, you will be responsible for converting inquiries into confirmed bookings, building strong customer relationships, and ensuring a positive customer experience.

The ideal candidate combines strong sales skills with excellent communication, problem-solving abilities, and the capacity to manage a high volume of customer interactions.

## Key Responsibilities

### Sales & Lead Management

-   Handle inbound and outbound calls with prospective and existing customers.
-   Identify customer needs, explain available services, provide accurate quotes, and convert inquiries into confirmed bookings.
-   Manage approximately **100 combined inbound and outbound calls per day**, including sales inquiries, follow-ups, and customer support.
-   Consistently follow up with leads through phone calls and text messages to maximize conversion opportunities.
-   Address objections related to pricing, availability, and service expectations.
-   Promote recurring service plans and identify upselling opportunities.
-   Coordinate with scheduling teams to ensure accurate bookings and service availability.

### Customer Service & Retention

-   Respond professionally to customer inquiries, complaints, and service-related concerns.
-   Investigate customer issues by reviewing service records, notes, and internal feedback.
-   Collaborate with management and operational teams to resolve concerns efficiently.
-   Provide solutions aligned with company policies, including approved discounts or service adjustments when appropriate.
-   Follow up with customers to ensure satisfactory issue resolution.
-   Support customer retention efforts by proactively addressing cancellations and dissatisfaction.

### CRM Management & Reporting

-   Maintain accurate and updated records of customer interactions, quotes, bookings, and follow-ups in the CRM.
-   Document customer requirements clearly to ensure smooth service delivery.
-   Track daily sales activities, customer interactions, and conversion performance.
-   Prepare end-of-day reports summarizing sales activity, pending issues, and next steps.
-   Take ownership of outstanding customer requests and follow through until resolution.

## Requirements

-   Previous experience in **inside sales, phone sales, appointment setting, customer service, or related positions**.
-   Demonstrated ability to convert leads into customers and achieve sales targets.
-   Strong verbal and written communication skills.
-   Confidence handling high-volume inbound and outbound calls.
-   Experience managing objections, customer complaints, and challenging conversations.
-   Proficiency with CRM platforms, messaging tools, and scheduling software.
-   Strong organizational skills and attention to detail.
-   Ability to manage multiple tasks and customer interactions simultaneously.
-   A proactive, accountable, and results-oriented mindset.
-   Ability to work independently while collaborating effectively with internal teams.

## Key Performance Expectations

-   Consistently achieve established weekly sales and booking targets.
-   Manage a high volume of daily customer interactions while maintaining service quality.
-   Ensure timely and consistent follow-up with prospective and existing customers.
-   Maintain accurate CRM records and activity reports.
-   Contribute to customer satisfaction, retention, and recurring business growth.

## What We're Looking For

We are seeking someone who is **sales-driven, customer-focused, and highly accountable**.

Success in this position means converting opportunities into bookings, delivering excellent customer service, resolving issues efficiently, and building long-term customer relationships.

**If you enjoy sales, thrive in fast-paced environments, and are motivated by measurable results, we'd love to hear from you!**

## Apply

[Apply at Workana](https://apply.workable.com/workana-premium/j/3B46D83E22/apply)

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