# Resident Experience Coordinator -

> Workana · United States (Remote) · Full-time · Posted 2026-06-22

**Workplace:** remote

**Department:** Non-Tech

## Description

As our Resident Experience Coordinator, you will be a key point of contact for residents throughout their journey with HomeCrew.

You will proactively reach out to residents at important moments — from their initial inquiry to move-in, post-move-in follow-up, quarterly check-ins, and move-out. Your job is to make sure residents feel welcomed, heard, and supported while helping us maintain a high-quality resident experience.

This is not just an administrative role. This role directly impacts resident satisfaction, move-in experience, retention, referrals, and the reputation of our brand.

## Requirements

**What You’ll Do**

-   Call new resident inquiries promptly and warmly
-   Call residents on the day of move-in
-   Call residents the day after move-in
-   Call residents a few days after move-in
-   Call residents one week after move-in
-   Conduct quarterly check-in calls with current residents
-   Call residents during the move-out process
-   Ask satisfied residents for referrals
-   Gather feedback about onboarding, move-in, and overall satisfaction
-   Document all conversations clearly and accurately in our systems
-   Escalate concerns or issues quickly to the appropriate team member
-   Identify recurring feedback or friction points to help improve the resident experience

**What Success Looks Like**

-   Residents feel welcomed, supported, and cared for
-   Onboarding and move-in process scores stay high
-   Resident satisfaction remains strong
-   Follow-up calls are completed consistently and on time
-   Issues are identified early before they become larger problems
-   Referrals increase from current and outgoing residents
-   Communication is clear, professional, and well documented

**What We’re Looking For**

-   Extremely friendly, warm, and professional
-   Excellent spoken and written English
-   Strong phone presence with the ability to build trust quickly
-   Highly organized and detail-oriented
-   Reliable and consistent with follow-through
-   Calm, empathetic, and a good listener
-   Comfortable asking for feedback and referrals
-   Tech-savvy and able to keep accurate notes in a CRM or communication system
-   Proactive and able to spot problems early
-   Committed to high standards, not just checking boxes

**Preferred Experience**

-   Customer service
-   Client success
-   Hospitality
-   Property management
-   Tenant communication
-   Leasing support
-   Virtual assistant or remote support roles

Experience in resident-facing or customer-facing roles is a strong plus.

**This Role Is Probably Not a Fit If You**

-   Dislike talking on the phone
-   Sound low-energy, robotic, or disengaged
-   Need to be reminded repeatedly to follow up
-   Struggle to stay organized
-   Do not enjoy building relationships with people
-   Prefer task completion over creating a high-quality experience
-   See this as “just a VA job” rather than a role that directly impacts reputation, retention, and referrals

**Why Join HomeCrew**

-   Your work will have a direct impact on the resident experience
-   You’ll help people feel at home during an important life transition
-   You’ll be part of a growing company with clear standards and real purpose
-   You’ll have meaningful ownership, not just random tasks
-   You’ll help shape the voice and experience of our brand

## Apply

[Apply at Workana](https://apply.workable.com/workana-premium/j/BB3297398D/apply)

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