# Senior Associate > Workman LLP · Bristol, United Kingdom (Hybrid) · — · Posted 2026-09-24 **Workplace:** hybrid **Department:** Property Management ## Description A pivotal leadership role within our Property Management team, responsible for taking a lead role developing and managing the Client relationship and management service of a diverse property portfolio consisting of mixed-use properties. ​ You will help manage a team of property managers, support staff and onsite teams, while collaborating with the senior leadership team on storage, budgeting and long-term planning. ​ At this level you will help lead Client relationships and manage all portfolio matters including monthly Client reporting, quarterly KPI reporting, oversea compliance and H&S and the collation of environmental data.​ **Duties and Responsibilities​:** - Supporting the Client Lead develop the client relationship, including client liaison and reporting, developing and implementing management initiatives across a nationwide portfolio. ​ - Ensure consistent quality and brand standards are delivered across the portfolio.​ - To ensure on site Statutory Compliance is met and records are maintained. ​ - Monitor safety standards and coordinate risk mitigation strategies. ​ - Overseeing the quality of service and reporting delivered by all members of the team including regional surveyors.​ - Management of the annual insurance renewal process and recharging of premiums.​ - Identify cost-saving opportunities and drive capital improvement planning.​ - Ensure high levels of tenant satisfaction and retention through excellent service is delivered within your team.​ - Resolve escalated tenant concerns and oversee service quality across the portfolio.​ - Manage and mentor a team of Property Management Surveyors, setting SMART objectives to ensure personal development is achieved.​ - Provide thorough and accurate training to support team members through their RICS qualification. ​ - Assist in the onboarding process and training of new team members.​ - Assist the Partner in any HR related matters when they arise.​ **What we expect of you​:** - MRCIS is preferred or similarly qualified with experience of managing a similar property portfolio.​ - Deliver inspirational leadership skills with experience managing and supporting a team.​ - Excellent and professional communication skills with gravitas amongst Clients. . ​ - Have experience in leading client relationships and delivering excellent customer service.​ - Demonstrate authentic passion, ambition, and a strong work ethic.​ - Strong financial, business and commercial acumen to manage budgets and resource profitably.​ **Our core belief​:** To deliver great Workmanship rooted in a strong commitment to getting the fundamentals right. ​ Even though we’re in the property business, we’re all about the people.​ We live and breath our core values. ​ - Collaboration ​ - Empowerment ​ - Autonomy ​ - Integrity​ **Why Workman?​** - Hybrid working to offer you a great work life balance, with a minimum of three days in the office.​ - Core working hours to allow for added flexibility and helps ease your commute to the office.​ - Study support​ - Discretionary annual bonus and salary reviews.​ - Healthcare, life insurance & wellness programme.​ - Long service additional holidays, your birthday off and an extra day between Christmas and New Year.​ - Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.​ - Social events throughout the year including a firm wide Christmas party! ​ - Generous referral bonus.​ **About Workman​:** As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry. ​ We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors. ​We pride ourselves on the calibre of our employees and their unique skill sets.​ **Equal opportunities​:** We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.​ This job description does not form part of your contract of employment and the duties may be amended from time to time. ​ ## Apply [Apply at Workman LLP](https://apply.workable.com/workman-llp/j/A7F61B50A2/apply) --- Powered by [Workable](https://www.workable.com)