# Customer Service Representative - Full Time

> WorldVia · United States (Remote) · Full-time · Posted 2026-07-07

**Salary:** USD 19–19

**Workplace:** remote

**Department:** Member Success

## Description

[**WorldVia Travel Network**](https://worldviatravelnetwork.com/) is a leading, innovative company supporting thousands of independent travel business owners across the U.S. Our team is passionate about helping our members succeed—delivering exceptional service, solutions, and support every day. Join a dynamic team where your work truly matters, and your ideas are valued.

### The Opportunity

Are you energized by helping others, solving problems, and creating a positive member experience? We’re searching for a **Member Success Specialist** to join us. In this role, you’ll be the friendly, knowledgeable voice and advocate for our agency members—ensuring they get the answers, support, and encouragement they need to thrive.

### What You’ll Do

-   Respond promptly to member inquiries via phone, email, video calls, and live chat
-   Guide new members and make sure they’re excited about our programs and resources
-   Troubleshoot issues, investigate solutions, and coach members through next steps
-   Maintain accurate member records and document solutions in our systems
-   Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries
-   Inform members about additional products and services to help their business grow
-   Meet personal and team support quotas and revenue targets
-   Always champion an outstanding member experience

## Requirements

-   2+ years of customer or client support experience, ideally using CRM/Support Desk tools
-   Engaging, empathetic communication—both written and verbal
-   Strong phone and active listening skills
-   Ability to adapt and respond to different communication styles
-   Resourcefulness, self-management, and great researching skills
-   Organized, able to multitask, prioritize, and manage time effectively
-   High school diploma required
-   Available to work Monday through Friday, 9 AM to 8 PM, and on Saturday, 9 AM to 4 PM
-   Experience in the travel industry is a plus!

## Benefits

-   Employer-Sponsored Medical and Dental Insurance with Employee Contribution
-   Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
-   Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
-   401k with up to 4% Company Match
-   Paid Time Off + Company Holidays
-   Additional Time Off for Your Birthday and Work Anniversary
-   Discount Travel Program

**Equal Opportunity & E-Verify Statement**  
WorldVia is an equal opportunity employer. This employer participates in **E-Verify**. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

## Apply

[Apply at WorldVia](https://apply.workable.com/worldviatravel/j/6BF9461506/apply)

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