# Operations Support Engineer - CT-FNC240903 022/01

> Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2024-09-03

**Salary:** SGD 3,000–3,500

**Workplace:** on_site

**Department:** Talent Placement

## Description

Our Client is a multinational information technology and electronics corporation. With the expansion of their business, they are looking for a **Operations Support Engineer.**

**Responsibilities:**

-   Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.
-   Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.
-   Record incidents into the incident management system, either through incident tracking software or email.
-   Ensure all incidents are addressed within the defined Service Level Agreement (SLA).
-   Follow through all necessary escalation from L1.
-   Prepare daily situation reports for management review.
-   Provide timely updates on assigned requests.
-   Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.
-   Maintain accurate asset information in the asset database, including required documentation.
-   Assist in the testing and rollout of the system bug fixes / enhancement / patches.
-   Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches.[](https://www.bing.com/ck/a?!&&p=b70b6f31e006ba23JmltdHM9MTcyNTMyMTYwMCZpZ3VpZD0wZjY0NTBmZS0yZTMzLTYwY2EtM2NkYS00NDFlMmZhNDYxMDAmaW5zaWQ9NTY0MQ&ptn=3&ver=2&hsh=3&fclid=0f6450fe-2e33-60ca-3cda-441e2fa46100&psq=NEC+singapore+business+type&u=a1aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvTkVD&ntb=1)

## Requirements

-   Minimum ITE / Diploma in Computing and Information Systems.
-   At least 2 years of equivalent work experience (in operations support).
-   Knowledge of Office automation tools, MS Operation Systems.
-   Experience in desktop software for patch management, software packaging and software delivery is an added advantage.
-   Strong oral and interpersonal communication.
-   Excellent analytical and problem-solving skills.
-   Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.
-   Ability to effectively prioritize and execute tasks in a high-pressure environment.
-   Must be independent, resourceful, pro-active and a team player.
-   Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement.
-   Strong aptitude in picking up (operation knowledge) in more than one type of system.
-   Able to work in a non-office environment. Comfortable to travel to various locations: Tuas, Woodlands & Coastal (Harbourfront, Tanah Merah, Marina Bay CC).

## Benefits

-   Performance bonus

## Apply

[Apply at Xcellink Pte Ltd](https://apply.workable.com/xcellink/j/138899D7B9/apply)

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