# Infrastructure Support Analyst - ST-FNC240301 001/01

> Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2024-03-01

**Salary:** SGD 36,000–42,000

**Workplace:** on_site

**Department:** Enterprise Operations and Services

## Description

**The Company:**

Our Client is a leading communications technology enterprise. They are expanding the team and are looking for a **Infrastructure Support Analyst.**

**The Role:**

-   24 x 7 Operations for pro-active monitoring on infrastructure.
-   Provide 1st level troubleshooting on all reported incidents or system triggered alerts and escalation to level 2 resolver groups as per work instructions.
-   Track and provide timely updates to customers on status of outstanding issues within target service level.
-   End-to-end ownership of incidents and follow-up on reported issues till closure. Ensure accurate and complete information has been captured in the ticketing system.
-   Handle initial classification/prioritization of incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
-   Execute Scheduled tasks (E.g ITOps, Deployment).
-   Execute planned schedule deployment.
-   Provide feedback on deployment.
-   Device Lifecycle management.

## Requirements

-   Tertiary education: (Bachelor’s degree / Polytechnic Diploma) in Computer Science, Information Technology or Information System.
-   At least 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud).
-   Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.).
-   Strong critical thinking and problem-solving skills and a passion for information security.
-   Fluent communicator in both written and spoken English; Good interpersonal skills.
-   Okay to perform shift work: 4 days per week, 44 hours per week, 0800hrs – 2000hrs, 2000hrs – 0800hrs

## Benefits

-   Allowances and bonuses.

## Apply

[Apply at Xcellink Pte Ltd](https://apply.workable.com/xcellink/j/251E94718B/apply)

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