# IT Support Engineer (BIKE) - (WL-FRW260430 018/02)

> Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2026-04-30

**Salary:** SGD 2,300–2,500

**Workplace:** on_site

**Department:** Enterprise Operations and Services

## Description

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an **IT Support Engineer** and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.

### **Roles & Responsibilities:**

-   **System Implementation & Configuration**: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
-   **Critical On-Site IT Support**: Provide first-level on-site IT support  on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems.
-   **Troubleshooting & Escalation**: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
-   **Proactive System Monitoring**: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
-   **Technical Support Expertise**: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

### **Why Join Us?**

-   Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.
-   Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
-   Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.
-   Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
-   **Shift Allowance**: Be rewarded with shift allowances for working on a rotating schedule.
-   **Transport Allowance**: Receive a transport allowance to cover your commuting needs.
-   **Standby Allowance**: Standby duties are compensated with a standby allowance.
-   **Phone Allowance**

If you're driven by the challenge of maintaining essential systems that keep the nation running, and want to develop your career in IT support, this is the opportunity for you! 

\*Fresh graduates are encouraged to apply!

## Requirements

-   **Operational Experience**: Prior exposure to IT operational environments is advantageous.
-   **Team-Oriented**: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
-   **Self-Starter**: Ability to work independently and take ownership of your tasks.
-   **Qualifications**: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
-   **IT Enthusiast**: A passion for IT Service Management and a willingness to work rotational shifts.

## Benefits

In the course of your tenure as **IT Support Engineer**, you will learn and acquire the following:

-   Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
-   Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
-   Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
-   Familiarity with the fundamental scope of work typically delivered in IT Support Services.
-   Ability to work under time-sensitive situations.
-   Career progression to Lead a team in providing IT Support Services.[](https://apply.workable.com/xcellink/j/52B4B7EA6F/apply/)

## Apply

[Apply at Xcellink Pte Ltd](https://apply.workable.com/xcellink/j/3164DB8E05/apply)

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