# Helpdesk Engineer - ST-FNW240531 013/01

> Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2024-06-04

**Salary:** SGD 2,600–3,000

**Workplace:** on_site

**Department:** Enterprise Operations and Services

## Description

**The Company:**

A leading logistics company is expanding the team and is looking for **Helpdesk Engineers**.

**The Role:**  
1\. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.  
2\. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.  
3\. Proactively engage with customers to promote the use of applications, highlighting their benefits and features.  
   - Educate users on software functionalities and encourage the adoption of new features.  
4\. Actively gather feedback from customers regarding their experiences.  
   - Document and categorize customer feedback, ensuring clarity and detail.  
   - Regularly report customer feedback to the application owner for improvements.

## Requirements

-   With 2-3 years' experience in a **Customer Technology** and applications support related role with helpdesk experience.
-   Good working knowledge of web-based and eCom, CRM, logistics applications.
-   Proficient in English (both spoken and written)

## Benefits

-   Fixed and variable allowances
-   Fixed and variable bonuses

## Apply

[Apply at Xcellink Pte Ltd](https://apply.workable.com/xcellink/j/4B6526FD46/apply)

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