# IT Operations Engineer (AL-FNC260713 001/03)

> Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2026-07-13

**Salary:** SGD 3,000–4,000

**Workplace:** on_site

**Department:** Talent Placement

## Description

We are seeking **IT Operations Engineers** to be a part of our client's operations team. This position plays a key role in maintaining the availability, performance, and reliability of customers' **SD-WAN environments** and broader IT infrastructure. The successful candidate will have strong technical expertise, excellent troubleshooting abilities, and the capability to thrive in a fast-paced, operations-driven environment.

### Key Responsibilities

### Network Monitoring & Technical Support

-   Continuously monitor and maintain network infrastructure, including **routers, switches, firewalls, SD-WAN, and wireless networking solutions**.
-   Provide first-line support for network and infrastructure incidents, conducting initial diagnosis and troubleshooting to restore services promptly.

### Incident & Service Management

-   Manage and resolve operational incidents in accordance with established procedures, service-level agreements (SLAs), and escalation processes.
-   Accurately record incidents, investigations, actions taken, and resolutions within the incident management platform.

### SD-WAN Operations & Change Management

-   Implement approved service requests and operational changes across a range of SD-WAN technologies, including **Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, and Fortinet**.
-   Support change implementation activities while ensuring minimal service disruption and adherence to change management standards.

### Operational Monitoring & Maintenance

-   Conduct routine system health checks, performance monitoring, and log analysis to identify and address potential issues proactively.
-   Ensure all recurring operational activities are completed within agreed timelines and service commitments.
-   Troubleshoot infrastructure-related issues and work closely with internal specialists, vendors, and external partners where necessary.
-   Participate in preventive maintenance, service optimization, and continuous improvement initiatives.

### Communication & Stakeholder Management

-   Collaborate effectively with internal teams, stakeholders, and end users to ensure smooth operational support.
-   Provide timely updates regarding incident progress, operational activities, and service restoration efforts.

### Security & Compliance

-   Adhere to organizational policies, security standards, and regulatory requirements to ensure secure and compliant IT operations

## Requirements

-   Diploma or Degree in **Information Technology, Computer Networking, Computer Science**, or a related discipline.

-   Minimum **1–2 years of experience** in IT infrastructure operations, network support, or technical support roles covering **LAN, WAN, Cloud, or related technologies**.
-   Fresh graduates who possesses relevant knowledge and understanding of required skillset can be considered.
-   Professional certifications such as **ITIL, CCNA, CCNP, VMware, SD-WAN vendor certifications**, or equivalent credentials will be an advantage.
-   Strong analytical thinking, troubleshooting skills, and a keen interest in network performance, reliability, and information security.
-   Excellent written and verbal communication skills in English, along with strong interpersonal abilities.
-   Applicants should clearly indicate their relevant certifications and hands-on experience with the technologies listed.

### Preferred Technical Skills

### SD-WAN Technologies

-   Experience supporting or operating SD-WAN solutions such as:

-   Cisco Viptela
-   VMware VeloCloud
-   RansNet
-   Silver Peak
-   Fortinet

-   Ability to execute operational changes, perform troubleshooting, and coordinate escalations when required.

### Enterprise Wireless Networking

-   Exposure to enterprise wireless solutions including:

-   Cisco Wireless
-   Aruba
-   Ruckus
-   Meraki
-   Equivalent enterprise WLAN platforms

-   Experience supporting and troubleshooting wireless LAN environments, including:

-   Access Points (APs)
-   Wireless Controllers
-   Cloud-managed wireless platforms

### Work Schedule

This position operates on a **24x7 shift rotation** to support continuous service delivery.

-   **12-hour rotating shifts** (Day and Night)
-   Shift timings:

-   Day Shift: **8:30 AM – 8:30 PM**
-   Night Shift: **8:30 PM – 8:30 AM**

-   Work pattern: **2 days on, 2 days off**, rotating between day and night shifts.
-   Includes coverage during **weekends and public holidays**.

## Apply

[Apply at Xcellink Pte Ltd](https://apply.workable.com/xcellink/j/522F9ED775/apply)

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