# Service Delivery Manager (Applications)

> Xcellink Pte Ltd · Singapore, Singapore · Full-time · Posted 2024-06-03

**Workplace:** on_site

**Department:** Talent Placement

## Description

-   Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline.
-   Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises.
-   Provide support for all large-scale activities like system maintenance; project go-live, disaster recovery exercise or high severity incidents.
-   Provide support during high severity incidents by interfacing with infrastructure and security teams.
-   Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies or industry best practices.
-   Document and develop system documentations for all supported applications and their interfaces with infrastructure for operations purposes.
-   Manage relationships between application and infrastructure teams through brokering and collaboration.
-   Prepare and present proposals to seek approval and secure funds for Service Delivery Operations.

## Requirements

-   Tertiary qualifications in Computer Science, Information Technology or related degree;
-   Minimum 8 years’ experience in Service Delivery related to application operations and process management;
-   Self-motivated, driven, a good team player and strong ability to multi-task;
-   Excellent verbal, written communication and interpersonal skills;
-   Experience in managing heterogeneous computing environments or supporting complicated health IT solutions are preferred
-   Relevant Project Management or ITIL Service Management certifications will be an advantage.

## Apply

[Apply at Xcellink Pte Ltd](https://apply.workable.com/xcellink/j/59518F2ABA/apply)

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