# CFIT Technical Specialist - AL-FRC251121 009/01

> Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2025-12-01

**Salary:** SGD 3,000–3,900

**Workplace:** on_site

**Department:** Business Operations

## Description

**Job Description: CFIT Technical Specialist**  
Location: Singapore  
Department: Information Technology – Customer Facing IT Integration / Electronic Shipping Solutions

**Role Purpose**

-   The CFIT Technical Specialist plays a key role in supporting customers who adopt DHL’s Electronic Shipping Solutions.
-   This role provides hands-on technical guidance, troubleshooting, and end-to-end support—both onsite and remotely.
-   You will act as a primary helpdesk and technical escalation point for customer-facing IT matters, ensuring smooth implementation, configuration, and ongoing use of DHL’s eShipping solutions.

**Main Responsibilities**

_Customer Support & Helpdesk_

-   Provide first-line and advanced technical support for DHL Electronic Shipping Solutions via phone, email, remote tools, and onsite visits.
-   Troubleshoot customer issues related to system installation, configuration, connectivity, label printing formats, and version compatibility.
-   Act as an escalation point for complex technical issues from the Customer Facing IT Helpdesk.
-   Work closely with customers and internal teams to resolve technical concerns promptly and professionally.

_Customer Onboarding & Implementation_

-   Guide customers through the setup and onboarding process for DHL eShipping tools and system integrations.
-   Deliver solution demonstrations or joint presentations with commercial teams to highlight business benefits and technical capabilities.

_Solution Deployment & Maintenance_

-   Manage and support the deployment, upgrade, and migration of DHL Electronic Shipping Solutions for customers.
-   Ensure solutions comply with DHL IT standards and configuration requirements, including version control and labelling formats.
-   Participate in initiatives, improvements, and activities related to DHL’s eShipping technologies.

## Requirements

**Requirements**

_Education_

-   Degree/Diploma in Information Services, Information Technology, Computer Science, or related field.

_Experience_

-   Minimum 2 years of IT technical support or helpdesk experience; experience in eCommerce systems is preferred.
-   For senior-level consideration: 4–5 years of experience in similar IT customer support roles.

_Technical & Professional Skills_

-   Strong technical troubleshooting skills, especially in application support and system connectivity.
-   Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
-   Experience with DHL systems or other logistics IT systems is an advantage.
-   Knowledge of eCommerce, API/EDIFACT integrations, or electronic shipping software is preferred.
-   Excellent communication skills (spoken & written).
-   Strong presentation, interpersonal, and customer engagement skills.
-   Analytical thinking, organizational skills, and ability to work under pressure.
-   Sales or pre-sales experience is an added advantage.

**Competencies**

-   Customer Focus: Strong service mindset with a proactive, solution-oriented approach.
-   Communication: Ability to convey technical concepts clearly to both technical and non-technical users.
-   Problem-Solving: Breaks down issues logically, evaluates information critically, and provides reliable solutions.
-   Planning & Organization: Manages multiple cases, projects, and tasks efficiently.
-   Teamwork: Collaborates effectively with cross-functional teams and shares knowledge openly.
-   Accountability: Takes ownership of commitments and delivers high-quality support consistently.
-   Resilience: Remains calm and focused when handling urgent or challenging situations.

## Apply

[Apply at Xcellink Pte Ltd](https://apply.workable.com/xcellink/j/911432FE7E/apply)

---
Powered by [Workable](https://www.workable.com)