# NOC Operators - ANC-SSMY260918 001/06

> Xcellink Pte Ltd · Selangor, Malaysia · Contract · Posted 2026-09-18

**Workplace:** on_site

**Department:** Enterprise Operations and Services

## Description

Be part of our frontline cybersecurity and IT operations team as a **SOC L1 Engineer / Team Lead**, where you’ll play a key role in protecting and maintaining critical technology environments around the clock. If you're curious, analytical, and thrive when solving issues under pressure, **this could be your next opportunity to grow in a SOC environment.**

Responsibilities:

-   Monitor security events, network infrastructure, servers, applications, and system alerts using monitoring and security tools.

-   Perform first-level analysis, triage, and troubleshooting of security and infrastructure incidents.

-   Identify and investigate suspicious activities, alerts, connectivity issues, and system anomalies.

-   Respond to incidents according to established procedures, SLAs, and escalation matrices.

-   Escalate complex or high-severity incidents to L2/L3 teams, security teams, or relevant technical specialists.

-   Monitor and manage incidents in a **24/7 operational environment**, including shift-based monitoring when required.

-   Perform basic troubleshooting of network connectivity, servers, applications, and infrastructure components.

-   Monitor dashboards, alerts, logs, and system events to identify potential service disruptions or security threats.

-   Maintain accurate incident records, investigation notes, escalation details, and operational documentation in ITSM systems.

-   Support incident management, service restoration, and follow-up activities.

-   Coordinate with infrastructure, network, cybersecurity, application, and vendor teams during incident resolution.

-   Perform routine health checks and operational monitoring to identify potential issues before they impact services.

-   Follow established security, operational, change management, and incident response procedures.

-   Contribute to continuous improvement of monitoring, incident handling, documentation, and operational processes.

## Requirements

-   A minimum Diploma in **Information Technology, Computer Science, Network Engineering**, or a related field.

-   At least **2 years of experience** in NOC, IT Operations, Service Desk, SOC, or related IT support functions.

-   Basic understanding of **network infrastructure, server environments, monitoring tools, and IT support processes**.

-   Experience in **24/7 network or infrastructure monitoring, incident management, and first-level troubleshooting**.

-   Experience with **Dynatrace or ManageEngine** is an advantage.

-   Basic knowledge of TCP/IP, DNS, DHCP, Windows/Linux environments, and network troubleshooting is an advantage.

-   Familiarity with ITSM processes, incident management, and SLA-driven support environments.

-   Good analytical, troubleshooting, communication, and documentation skills.

-   Willingness to work on a **shift basis**, including weekends and public holidays where required.

## Apply

[Apply at Xcellink Pte Ltd](https://apply.workable.com/xcellink/j/B293D5B4AB/apply)

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