# Network Firewall Engineer L2 (AL-FNC250528 005/01)

> Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2025-06-02

**Salary:** SGD 5,000–6,700

**Workplace:** on_site

**Department:** Talent Placement

## Description

This role is essential for managing and supporting the firewall and broader network infrastructure within public healthcare environments. The Level 2 Network Engineer will work collaboratively with Level 1 and other Level 2/3 teams to ensure secure, stable, and efficient network operations across multiple locations.

### **Key Responsibilities:**

-   Provide Level 2 support for **firewall and intrusion prevention systems (IPS)**—handling setup, rule management, monitoring, and troubleshooting.
-   Collaborate with cross-functional teams to support network and security devices deployed across multiple healthcare campuses.
-   Maintain and optimize **firewall configurations and policies** in alignment with security standards.
-   Respond to security incidents in coordination with the security operations team, including root cause analysis and remediation.
-   Support **core network infrastructure**, including routers, switches, and wireless controllers.
-   Participate in change management processes and assist with root cause analysis for network or security-related problems.
-   Ensure SLAs are met and contribute to regular performance and incident reporting using **ITSM/ITOM tools**.
-   Contribute to **capacity planning and system optimization** efforts for both firewall and network components.
-   Maintain clear and updated documentation for configurations, troubleshooting procedures, and network policies.

## Requirements

**Must-Have:**

-   Diploma or degree in IT, Computer Science, or related field.
-   **3 to 5 years** of hands-on experience with **firewall administration and enterprise network support**.
-   Strong working knowledge of **firewall platforms** such as **Palo Alto, Fortinet, or Cisco ASA/Firepower**.
-   Solid understanding of key **network protocols** (TCP/IP, VLANs, VPNs, BGP, OSPF).
-   Familiarity with **intrusion detection/prevention systems** and network security monitoring tools.
-   Experience with **ITSM/ITOM platforms** for ticketing, incident, and change management.
-   Comfortable working across **multiple sites** and supporting both onsite and remote environments.
-   Strong problem-solving, troubleshooting, and analytical skills.

**Preferred:**

-   Certifications like **CCNP Security, Fortinet NSE, or Palo Alto PCNSE**.
-   Background in **healthcare IT** or large enterprise environments.
-   Knowledge of **vulnerability scanning and remediation** processes.

### **Work Environment:**

-   May require regular travel between healthcare facilities within a short radius.
-   Involves collaboration with onsite engineers and senior support teams.
-   Participation in **after-hours support** may be required based on operational needs

## Apply

[Apply at Xcellink Pte Ltd](https://apply.workable.com/xcellink/j/E30E8988A5/apply)

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