# Business Analyst / Quality Assurance (BA/QA) Manager (AL-FNC251007 002/01)

> Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2025-10-15

**Salary:** SGD 8,000–11,000

**Workplace:** on_site

**Department:** Talent Placement

## Description

The BA / QA Manager is a pivotal leadership role responsible for overseeing both business analysis and quality assurance functions within the organisation. This individual will lead a team of Business Analysts and QA professionals, ensuring that business requirements are accurately captured, systems are thoroughly tested, and solutions delivered meet business objectives and quality standards. The BA / QA Manager acts as a bridge between business stakeholders and technical teams, driving the successful delivery of projects and continuous process improvement.

### Key Responsibilities

Team Leadership & Development:

-   Lead, mentor, and develop a team of Business Analysts and QA specialists.
-   Set team goals, conduct performance reviews, and identify training and development opportunities.

Business Analysis:

-   Oversee the gathering, documentation, and analysis of business requirements from stakeholders.
-   Facilitate workshops, interviews, and meetings to elicit requirements and clarify business needs.
-   Ensure creation and maintenance of detailed business process models, user stories, and functional specifications.

Quality Assurance:

-   Develop and implement QA strategies, test plans, and procedures to ensure the delivery of high-quality solutions.
-   Supervise the execution of manual and automated tests, ensuring thorough coverage and defect tracking.
-   Drive continuous improvement of QA processes and tools.

Stakeholder Management:

-   Serve as the primary point of contact between business users and IT teams.
-   Manage relationships with project sponsors, business owners, and external vendors.
-   Communicate project status, risks, and issues to stakeholders in a timely manner.

Project Delivery:

-   Ensure projects are delivered on time, within scope, and to defined quality standards.
-   Contribute to project planning, estimation, and resource allocation.
-   Monitor and report on project progress and team performance.

## Requirements

### Required Qualifications & Skills

-   Bachelor’s degree in Information Technology, Business, or a related field (Master’s degree preferred).
-   Proven experience (typically 5+ years) in business analysis and/or quality assurance, with at least 2 years in a leadership or managerial role.
-   Strong knowledge of  business analysis frameworks (e.g., BABOK) and QA methodologies (e.g., ISTQB).
-   Experience with project management methodologies such as Agile, Scrum, or Waterfall.
-   Excellent analytical, problem-solving, and critical thinking skills.
-   Exceptional communication and interpersonal abilities, with experience presenting to senior stakeholders.
-   Proficiency with business analysis and QA tools (e.g., JIRA, Confluence, test automation suites).
-   Ability to manage multiple priorities in a fast-paced environment.

### Preferred Attributes

-   Relevant certifications such as CBAP, PMI-PBA, or ISTQB Advanced Level.
-   Experience in the industry sector relevant to the hiring organisation (e.g., finance, healthcare, technology).
-   Track record of driving process improvement initiatives and successful project delivery.

## Apply

[Apply at Xcellink Pte Ltd](https://apply.workable.com/xcellink/j/F578036101/apply)

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