# PMO & Process Officer

> ZainCash · Baghdad, Iraq · Full-time · Posted 2026-05-04

**Workplace:** on_site

## Description

**About Zaincash**

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

**Responsibilities:**

-   Develop, document, and maintain clear and structured operational processes and workflows in alignment with organizational standards and procedures.
-   Continuously review and optimize existing processes to improve efficiency, accuracy, automation, and overall operational performance.
-   Ensure all process documents and workflow steps are accurately maintained and updated within the designated workflow management systems.
-   Collaborate with relevant departments to gather requirements, validate processes, and ensure cross-functional alignment.
-   Support the implementation and rollout of new automated workflows and process enhancements across the organization.
-   Assist in process tracking, reporting, and archiving activities as required.

## Requirements

-   Up to 2 years of experience in process documentation, workflow management, operations, or related areas.
-   Proven ability to create, maintain, and optimize process documents and operational workflows.
-   Fluent in Arabic with good written and verbal English communication skills.
-   Bachelor's degree in Business Administration, or a related field.

## Apply

[Apply at ZainCash](https://apply.workable.com/zaincash-1/j/2C827038F7/apply)

---
Powered by [Workable](https://www.workable.com)