# Customer Care Officer

> ZainCash · Baghdad, Iraq · Full-time · Posted 2026-07-05

**Workplace:** on_site

**Department:** Operations

## Description

**About Zaincash**

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

**Responsibilities:**

-   Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.
-   Escalate unresolved or complex issues to the relevant department and follow up until closure.
-   Maintain detailed and accurate records of customer interactions, transactions and complaints.
-   Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.
-   Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.

## Requirements

-   **Education:** Bachelor’s degree in Business Administration or relative field.
-   **Languages:** Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.
-   **Availability:** Ability to work on a shift rotation.
-   **Experience:** Minimum of 1 year experience in customer service or a related field

## Apply

[Apply at ZainCash](https://apply.workable.com/zaincash-1/j/8F303CDEDE/apply)

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