# VAS Operations Officer

> ZainCash · Baghdad, Iraq · Full-time · Posted 2026-06-15

**Workplace:** on_site

**Department:** Operations

## Description

**About Zaincash**

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

 **Responsibilities:**

-   **Issue Resolution & Support:** Handle and resolve customer inquiries and transaction-related issues efficiently to minimize service disruptions and ensure a seamless experience.
-   **End-to-End Case Management:** Process, track, and manage customer cases through multiple communication channels and ticketing systems, maintaining accurate records for auditing purposes.
-   **System Operations:** Utilize internal operational systems and core platforms to manage customer requests and resolve technical or transactional issues.
-   **Reporting & Analysis:** Prepare and analyze operational reports to monitor performance, identify trends, and support data-driven d

## Requirements

-   Education: Bachelor's degree.
-   Experience: Minimum 1 year of experience in operations, preferably financial services.
-   Experience in related operations sectors like (Banking, FinTech, E-Payment, ISP, E-Commers ).
-   Excellent verbal and written communication skills in both English and Arabic.

## Apply

[Apply at ZainCash](https://apply.workable.com/zaincash-1/j/C3BB68733F/apply)

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