# System Engineer (Contract)

> ZainTECH · Amman, Jordan · Contract · Posted 2026-04-20

**Workplace:** on_site

**Department:** Technology & Delivery

## Description

The Systems Engineer – End User Computing & Kiosk Solutions is responsible for supporting, maintaining, and optimizing end-user environments, including laptops, desktops, and kiosk systems. The role focuses on the implementation, troubleshooting, and ongoing support of hardware and software solutions, ensuring high availability and a seamless user experience.

The engineer will work closely with internal teams and external vendors to manage environments where ZainTECH acts as a partner for Dell end-user devices and SEDCO kiosk solutions. The role requires a hands-on approach to system support, incident resolution, and lifecycle management across diverse end-user computing environments.

Responsibilities:

End User Computing Support

-   Provide technical support for laptops, desktops, and end-user devices, ensuring optimal performance and availability
-   Install, configure, and maintain operating systems, applications, and user environments
-   Diagnose and resolve hardware and software issues in a timely manner
-   Support device lifecycle activities including deployment, upgrades, and replacements

Kiosk & SEDCO Solutions Support

-   Support the implementation, configuration, and maintenance of SEDCO kiosk solutions
-   Troubleshoot issues related to kiosk hardware, software, and connectivity
-   Ensure kiosks operate reliably and meet defined service levels
-   Coordinate with vendors for issue resolution, maintenance, and escalations

Hardware & Vendor Management

-   Manage environments involving Dell end-user devices, ensuring compliance with standards and configurations
-   Liaise with vendors and service providers for hardware support, warranty services, and escalations
-   Track and manage hardware inventory, replacements, and asset lifecycle

Incident Management & Troubleshooting

-   Respond to user requests and incidents, ensuring resolution within defined SLAs
-   Perform root cause analysis for recurring issues and implement preventive measures
-   Maintain accurate records of incidents, resolutions, and configurations within ticketing systems

Collaboration & Support

-   Work closely with internal IT, infrastructure, and support teams to ensure seamless service delivery
-   Provide user support and guidance to enhance end-user productivity
-   Support cross-functional initiatives related to system upgrades and deployments

Documentation & Continuous Improvement

-   Maintain documentation for system configurations, processes, and troubleshooting guides
-   Identify opportunities to improve system performance, reliability, and user experience
-   Contribute to knowledge sharing and continuous improvement initiatives

## Requirements

-   2–5 years of experience in end-user support, system engineering, or IT support roles
-   Experience supporting enterprise end-user environments
-   Strong knowledge of end-user computing environments (Windows OS, laptops, desktops)
-   Experience supporting hardware devices from OEMs such as Dell
-   Familiarity with kiosk systems and SEDCO solutions is an advantage
-   Understanding of basic networking concepts (TCP/IP, DNS, connectivity troubleshooting)
-   Experience with ITSM / ticketing systems (e.g., ServiceNow, Jira)
-   Knowledge of hardware troubleshooting and system diagnostics
-   Bachelor’s degree in Information Technology, Computer Science, or a related field
-   Relevant certifications (preferred), such as: Microsoft Certified (Modern Desktop / Windows), and ITIL Foundation

## Apply

[Apply at ZainTECH](https://apply.workable.com/zaintech/j/862A757708/apply)

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