# Senior Microsoft Engineer

> ZainTECH · New Cairo City, Egypt · Full-time · Posted 2026-02-27

**Workplace:** on_site

**Department:** Technology & Delivery

## Description

The Senior Microsoft Engineer will lead the resolution of complex technical issues across Microsoft platforms. This role involves deep technical troubleshooting, mentoring junior engineers, and collaborating with cross-functional teams to ensure service excellence. The ideal candidate will have a strong background in Microsoft technologies, excellent communication skills, and a proactive approach to problem-solving.

Responsibilities:

-   Own and resolve escalated technical issues related to Microsoft 365, Azure, Windows Server, and Active Directory.
-   Perform root cause analysis and implement long-term solutions to recurring problems.
-   Collaborate with Microsoft Premier Support and internal engineering teams for critical issue resolution.
-   Develop and maintain technical documentation, SOPs, and knowledge base articles.
-   Mentor and guide L1 and L2 support engineers, fostering a culture of continuous learning.
-   Lead incident response for high-impact outages and participate in on-call rotations.
-   Contribute to system design reviews and provide input on infrastructure improvements.

## Requirements

-   Bachelor's degree in Computer Science or related field.
-   5+ years of experience in technical support, with at least 2 years in a senior or escalation role.
-   Deep expertise in Microsoft 365, Azure AD, Intune, Windows Server, and PowerShell scripting.
-   Strong understanding of networking concepts (DNS, DHCP, VPN, TCP/IP).
-   Experience with ITSM tools (e.g., ServiceNow, Jira) and ticket lifecycle management.
-   Preferred Certifications:
-   Microsoft Certified: Azure Administrator Associate (AZ-104).
-   Microsoft Certified: Modern Desktop Administrator Associate.
-   Microsoft Certified: Azure Solutions Architect Expert (a plus).

## Apply

[Apply at ZainTECH](https://apply.workable.com/zaintech/j/8B66DE5437/apply)

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