# People and Operations Coordinator

> Zipdev · Mexico (Remote) · Full-time · Posted 2026-05-21

**Workplace:** remote

**Department:** Engineering

## Description

We are currently seeking a **People & Operations Coordinator** for our client, a premier commercial cleaning firm serving high-end private schools, luxury restaurants, and warehouses across **NYC and New Jersey**. This is a newly evolved, full-time role designed for a bilingual "people person" who thrives at the intersection of HR compliance and logistics. As the central bridge between management and a large field team, you will ensure operational excellence by overseeing hiring, onboarding, and scheduling. This position requires a tech-savvy professional fluent in **Spanish and English**, with specific experience navigating **U.S. labor/HR compliance** (ideally in NYC) and a commitment to supporting a 24/7 workforce through dedicated early-morning coverage.

**People & HR Support**

-   Lead hiring, onboarding, and offboarding processes
-   Maintain accurate employee documentation and records
-   Serve as a primary point of contact for staff questions (time off, missed hours, general HR inquiries)
-   Communicate regularly with team members via phone, WhatsApp, or Google Call
-   Partner with outsourced HR to ensure compliance and best practices

**Operations & Scheduling Support**

-   Upload and maintain schedules in our operations system
-   Review and adjust clock-in/clock-out hours as needed
-   Ensure timekeeping accuracy so payroll can be processed correctly each week
-   Support Area Managers with operational coordination and follow-through

**Systems & Organization**

-   Maintain organized Google Drive folders and shared documents
-   Create and manage spreadsheets, including dropdowns and tracking tools
-   Keep workflows organized and up to date
-   Flag issues proactively and help resolve them before they escalate

## Requirements

-   HR support experience in a U.S. labor-based business

-   Strong familiarity with people-heavy operations (cleaning, hospitality, or similar preferred)
-   **Spanish and English fluency (written and spoken)**
-   Strong Google Drive and spreadsheet skills
-   Excellent organization and communication skills
-   Comfortable speaking with staff daily

### **Work Style & Expectations**

-   **Core hours: 7:00–11:00 a.m. EST, Monday through Friday**, to support our overnight teams before they head home for the day. The remainder of the workday is **flexible.**
-   We also need coverage for **two hours on Saturday and Sunday (7:00–9:00 a.m.)**. 
-   Self-directed and accountable

-   Proactive problem solver
-   Detail-oriented with strong follow-through
-   Comfortable working cross-functionally with HR, payroll, and operations
-   Thrives in a fast-moving, people-centered environment

## Benefits

-   Work remotely, 40 hours a week.
-   Vacation: 10 business days a year
-   Holidays: 5 National Holidays a year
-   Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
-   Parental Leave
-   Health Care Reimbursement
-   Active Lifestyle Reimbursement
-   Quarterly Home Office Reimbursement
-   Payroll Deduction Purchase Plans
-   Longevity Bonus
-   Continuous Learning Bonus
-   Access to Training and Professional Development Platforms
-   Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.  

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our [career site.](https://zipdev.com/careers/%20) Take a look and let us know if you have any other questions!

## Apply

[Apply at Zipdev](https://apply.workable.com/zipdev/j/83ED0CE136/apply)

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